McDonald's — Restaurant in Bengaluru

I have always been a loyal fan of McDonald’s, but today, a single incident completely shattered that sentiment and left me furious with the staff. I understand that hate is a strong word, but it’s exactly how I felt in this moment of utter disappointment.

While placing my order at the McDonald’s outlet in Royal Meenakshi Mall, a distressed woman approached the counter asking for water. The cashier initially tried to assist her and informed her the price of a bottled water was ₹50 for 500 mL. What happened next was shocking—Mr. Prakash R, in the most condescending and cocky tone, yelled that it was ₹70 instead. His behavior was absolutely unprofessional and humiliating, causing the poor lady to leave the store visibly upset.

I decided to politely question this so-called “Assistant Manager” Prakash about the contradictory pricing. His response? A pathetic, jargon-filled statement delivered with an attitude that reeked of arrogance. Even worse, none of the other staff seemed aware of this supposed price increase, which, according to him, had been implemented just a few hours ago.

I am genuinely appalled that someone with such a disgusting attitude towards customers holds a managerial position. This incident was not just about the price discrepancy; it was about the sheer lack of empathy, professionalism, and basic customer service skills demonstrated by this individual.

McDonald’s, if you value your customers and the reputation of your brand, this person needs to either be suspended or given urgent training in customer handling. Such behavior is unacceptable and tarnishes the trust and goodwill that loyal patrons like myself have placed in your...

My recent visit to the McDonald's restaurant inside Royal Meenakshi Mall, Bengaluru left me feeling utterly disappointed. In all honesty, it was a total letdown. The burger and fries I ordered were not up to par—both undercooked and lacking that fresh, crispy goodness I expected. But wait, there's more! The fries had an unpleasant odor, as if they had taken multiple trips to the fryer in old, recycled oil. Yuck!

To add insult to injury, the burger bun seemed like it had seen better days. Stale and far from fresh, it was a major buzzkill for my taste buds. But the disappointment didn't stop there. The staff at this particular McDonald's seemed to be lacking proper training, and the cherry on top? The cashier was downright rude. I mean, come on, where's the customer service?

Oh, and let's not forget about the shift in-charge, who seemed completely indifferent to our complaints. It's like they couldn't care less about the quality of their food or the satisfaction of their customers. Talk about dropping the ball.

All in all, my experience at this McDonald's was a big thumbs down. From the undercooked food to the unfriendly staff, it was a letdown from start to finish. So, if you're looking for a satisfying fast-food fix, I'd recommend you steer clear of this particular outlet. Trust me, there are plenty of other burger/food joints in the same Mall that can deliver on taste and...

Ambience 0

The table was so dirty asked the staff to clean she did with dirty cloth trust me the smell was so bad after cleaning the table

I wann give negative rating , Bangalore weather is so pleasant now in McDonald it was so suffocating no AC literally felt sweating complained to manager he sent someone to check god only knows what he did , was not rectified

Food : ordered burger , wings , coffee , fries three meals my little one puked they itself

Service : when my lil one puked took her outside running since dining place no washroom it s downstairs where we pay bill not where we sit and eat

Customer service : 0 rating

When my lil one puked they a employee named Divya asked where is washroom she says use mall washroom and what the heck and my girl was puking no mother will speak harshly she as if I asked her for help speaking so rudely asked to call manager she could have called form her phone saying go down he s downstairs where I went told him asked him to come n see how arrogant she can speak

I asked only for help to clean it since other customers was eating

She replied so badly

Don’t ever visit it no cleanliness , no AC. Quality of food is bad , customer service is zero

After my girl puking I took my coffee takeaway when I heated it up it just curdled are we drinking such...