Pizza Hut | MP Nagar, Bhopal — Restaurant in Bhopal

An outlet run by frauds.

I've got two terrible experiences to share.

This one happened yesterday. I ordered via swiggy for home delivery a medium pizza. What I received was a personal (small) size pizza with same toppings. There was no way to reach the restaurant as there are only personal numbers of employees available on internet and they were either switched off or the employee had left the place of work. Much later when I called them frauds for knowingly doing something to defraud me they made a call and came up with an excuse which will put even the most idiot person on this planet to shame. They said the delivery boy picked up wrong order which was just casually lying around in counter which was conveniently for them of same toppings. OMG!! Chori upar se Seema zori!!! I have as of now just cancelled my order but I'm a lawyer and I'm considering my options. They knowingly tried to defraud me. They could have called the delivery executive, swiggy, or myself when they found out medium size spiced paneer was just lying around unattended. And by the way did I mention that this entire fiasco transpired from 11:00 to 11:30 p.m. I was trying me best to get some justice with a hungry stomach and only I know the mental trauma I went through. Even the delivery boy, a poor hardworking fella was made to suffer, he could have completed another one or two orders and increased his day's payment but he was left standing with me as the holier than thou pizza hut was too shameful to either contact me or receive my or swiggy's calls.

Second incident is when I went for pickup long time back and ordered two medium sized pizzas. They took the order and my hard earned money. But then 5 mins after they said they've got no medium size pizzas left but they can get me 4 small ones. What the hell guys!!! How did you take my money without checking with a smug face then? Even a roadside vendor knows better. He checks then only takes the money. That day I allowed them to walk all over me and took home 4 small sized pizzas and had a lot of explanation to do to my family members. But yesterday's incident has proven to me that this particular outlet is a fraud. They try to deceive you. They might have same taste as other outlets but this is ridiculous behaviour on part of employees. Go or order at...

I searched Pizza Hut db mall on Google to check if only I have faced the pathetic service from Pizza Hut yesterday or it’s a normal practice and as per expectation I am able to multiple bad reviews for this Pizza Hut which definitely suggest this place need to rethink the whole situation. Yesterday I visited Pizza Hut db mall and was surprised to see the unprofessional and unhygienic preparation of the food items. The staff was highly undertrained and looked like the manager was not able to handle the order capacity at all. Most important thing that I have noticed that they were not following the authentic recipe of the various orders, all paneer pizza were same all vegetable pizza were same even the delight ultimate which I ordered were missing ingredients mentioned in the menu.It looked like whatever item you’ll you will be scammed with the same repeated order that everyone is getting this is a big blunder as we are paying high amount and getting the same thing as everyone what a joke. Anyway all this I have been noticing from Pizza Hut db mall Bhopal for a very long time now I am not sure why people are tolerating this unprofessional behaviour of the owner who is ultimately responsible and I am not against Pizza Hut but this particular branch is responsible for me losing faith in the brand quality much faster than ever before. Please either shut down the place or rethink upon the facility and stop the fraud in the name of franchise as you are ruining the brand...

2 years ago in 2019 i said "Best pizza in Bhopal" but now not so good experience their taste may be good but attitutde is not at all good. They even dont come to u to take orders. I visited on 4 dec 2021 db mall outlet after 2 years and was very eager ro taste the delicious ness. But when i asked for table for 2 they said woh andar beth jao. And then after 10 min of waiting and 3 to 4 calls we were able to put our order and that pizza was also not hot as expected of pizza hut. I even have to ask for menu 2 times and it was taken away at first order of one pizza and bread srick only no chance for second order, may they dont want to run the outlet. It felt like they delicatly and intentionally drops the performance for closing the restaurant.

Over all my experience was ruined and felt bad but the guy at bill counter was very helpful very nice guy. But other staff may be i think not sufficiently motivated . Taste was ok experience was not ok as per the standards...