XO — Restaurant in Chandigarh

I visited XO with my family on 12th March 2025 to celebrate my son's 4th birthday, and unfortunately, the experience was disappointing. The only positive aspect was its location inside the JW Marriott, but everything else was subpar.

I had to tell the manager we were considering leaving without having any food due to the extremely poor service. The food quality was average at best. For example, Kylin at Elante offers a much better experience. The prices are ridiculously high. While I understand it's in a JW Marriott, the quality and experience should reflect the hotel’s prestigious name. The ambiance and atmosphere were quite unpleasant. The air conditioning didn’t work properly. I had to inform the staff, and they explained that the central AC would take forever to cool the space. When food orders are delayed, you expect the food to be freshly prepared. Unfortunately, the dumplings were served almost cold. The servers didn’t seem to know the menu or the dishes they were serving. Some staff even seemed to think serving water was beneath them.

Thank you for ruining what should have been a special evening.

For the record, I’m a Platinum guest with Marriott and am well aware of Marriott's usual standards. It seems like this restaurant is outsourced and doesn't align with the level of service Marriott...

Chandigarh baking company at jw has really revolutionized the baking scenario in tricity. From the old school classic French baguette to the modern day tiger skin bread its full covered . More in house makes include the ciabatta, multigrain, brown bread , focaccia. Apart from the breads also other bakery items like croissants, Danish pastry , various doughnuts & muffins ; cookies & tea cakes are up for the grab . The storm is in the pantry & cakes section , where the chef as come up with multi layer entremets, taking gastronomy to a whole new level. Some of our favorite picks from the pastry section that we Highly RECOMMENDED are – Chocolate cappuccino delight – chocolate cappuccino mousse on the outside with a layer of milk chocolate fudge & feulletine crunch Exotic blueberry dome – best for berry lovers; blueberry mousse + chocolate panna cotta Caramel hazelnut- with the caramel biscuit giving it the crunchy element + hazelnut nougat + mascarpone cheese frosting for the creaminess

From the cake selection – the cakes are classy , pretty & heavenly in tast Chocolate berries entremets- bitter chocolate mouseline + berries salsa + chocolate fudge cake Chocolate sensation- rum scented chocolate mud cake + 54% dark chocolate ganache

With the price tags these pieces of edible art comes its...

RATS, RATS & RATS I’ve visited XO at JW Marriott, Chandigarh, quite a few may be 5-6 times and usually enjoyed the food. But this Saturday, when I went with friends to celebrate a birthday, we had a really shocking experience.

While dining, we actually saw a large rat inside the restaurant area. At a place carrying the JW Marriott name and claiming 5-star standards, this is just unacceptable. What surprised us even more was the casual reaction — a staff member came, tapped near the table, and walked off without any explanation or assurance.

The Japanese and Thai dishes we ordered tasted good, but honestly, the bigger concern is hygiene. How can anyone feel confident about food safety after witnessing something like this? We paid a premium expecting the best, and instead left worried and disappointed.

It completely ruined what was supposed to be a special occasion, and more importantly, it shook the trust we had in this place. I truly hope the management takes...