Extremely Disappointed with the Staff’s Unprofessional Behaviour
Visited this café today and had a genuinely frustrating experience due to the poor coordination and unprofessional attitude of the staff.
Upon arrival, we were directed to sit on the 4th floor by the staff member at the entrance. After waiting for quite a while and just as our food was being served, another staff member suddenly told us we had to move to the terrace because the area we were sitting in was reserved.
When we objected—understandably, since no one had informed us earlier about any such reservation—the same person from the entrance claimed he had told us to shift to the terrace if needed. That’s completely untrue. Had we been informed even slightly about this arrangement, we wouldn’t have chosen to sit there or order in the first place, especially in the afternoon heat.
When we confronted him about not informing us clearly, he casually said, “I thought the reserved guests were coming in the evening, so I let you sit—but now you’ll have to move.” And when we refused to shift to the terrace, he simply said, “Sorry, we can’t have you here,” and denied us service altogether.
Such treatment is absolutely unacceptable. Not only did they waste our time, but they also tried to cover up their miscommunication by putting the blame on us. It was a terrible experience, and I genuinely hope the management looks into this seriously and holds the responsible staff accountable. No paying customer should be...
Read moreThe worst and staff behaviour they don’t know to talk to customers and just tell and manipulate over menu items and the taste was pathetic and the shisha person is in a hurry and Timing of sheesha is 30-35mins whether ur flavoured burned or not they won’t be placing u a new coal and they will punishing u to refill the flavour chillum in 800₹ and than staff don’t have the proper way and manner to talk to the customers if we don’t listen to their recommendation and suggestions, the manager here itself is very unprofessional because he won’t deduct service tax/ service charge from your bill rather than they are ready to fight or they are ready to argument, but they won’t be pleasing the customers and I think the motive is just like that person should only visit once in their lifetime. So let’s see when 736AD will be shut...
Read moreHi, we didn’t liked the food at all, it wasn’t fresh at all. Also after eating that food, our stomach got upset and headache started, We ordered Chicken cheese nachos and chicken dimsums….first he delivered us nachos which was veg we asked him that we ordered chicken one, he said no not available as this is new menu, than we said u can take this we don’t want veg….than he went to kitchen again and said non veg hojyega, than spread few pcs of chicken on it and served us…. It wasn’t looking appealing at all and taste of chicken was also not good. Then he served chicken momos which wasn’t tasted fresh. We complained but waiter didn’t conveyed to manager. And at the time of billing manager got to know about bad food, he compensated with ice cream…..however after few hours our headache and stomach issue started. Not at...
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