We recently visited this restaurant and experienced terrible service. Despite entering the restaurant when it was half packed, our order of 3 fish thali and one chicken cafreal was not served in 30 minutes. Upon inquiring the girl at the counter, we received an unsatisfactory response. Even after 10 more minutes, our order was still not served and we had no choice but to leave.

The girl at the counter did not bother to explain why our order was taking longer than usual or even offer any update on the status. She simply said, "We fry fish on tawa, not in deep oil - that is why it is taking longer time." I told her I am a chef, and à la carte Restaurant should not take much time. To our dismay, guests who came after us were served first.

This reflects a lack of customer service, and doing nothing to ensure customer satisfaction.

We’re vloggers who document our restaurant experiences on social media - both good and bad.

The experience we had at this restaurant was so bad that this was the first and last time we visited. We request that owner of the restaurant should take this complaint seriously and review the service in his restaurant, to ensure that no other customers go through the same experience.