I want to share my experience at Meraki The Coffee House to ensure nobody else goes through the same unpleasant situation. Last Sunday evening, my wife and I visited, ordered some items, and enjoyed our time. While discussing things with a waiter, the so-called "operational manager," Dhey, started shouting loudly at us and behaving terribly. He rudely told us not to ask him about the food or coffee to the waiter, but to go to the counter instead. His arrogance and rudeness were unacceptable, and his attitude towards customers showed a superiority complex.

Instead of addressing our queries or concerns professionally, Dhey's approach was characterized by raised voices and an overtly confrontational attitude. What made this interaction indicative of a superiority complex was not just the redirection but the manner in which it was executed. Dhey's tone was condescending, and his overall attitude suggested that our questions were beneath his consideration. The unnecessary insistence on redirecting us to the counter rather than addressing our concerns directly reflected a belief in his own superiority and an apparent disregard for providing quality customer service.

Honestly, the food at Meraki The Coffee House is above average, and the atmosphere is nice. However, the behavior of this operational manager, Dhey, was extremely disappointing. To be frank, their false pride in thinking they are among the finest establishments is unwarranted. They seem like wannabe Starbucks but are far from it. Starbucks knows how to treat customers, and Meraki is nowhere close to that level of service.