Bikanervala | JMD Empire Square Gurugram — Restaurant in Gurugram District

This outlet of Bikanerwala dont even deserve single star actually. I recently visited the Bikanervala outlet at GMD Mall, and unfortunately, it was a disappointing experience that tarnishes the reputable Bikanervala brand. The hygiene standards were alarming, with bugs on the floor and mosquitoes hovering around the tables. When we ordered the thali, the vegetables were reheated in the microwave, still tasteless, and to our surprise, no chutney was available with the dosa and the cashies kept on taking orders. The food quality was far from satisfactory—it tasted stale, and it lacked the freshness and flavor one typically associates with Bikanervala. Quality of food was pathetic, it was all stale due to lack of footfall over there n that due to there below the standards quality. Me and my husband even got stomachache after eating there.

What made this experience more frustrating was the clear lack of staff, and those present seemed disinterested in serving customers. In comparison to the other Bikanervala branches in Gurgaon, which have consistently provided excellent service and food quality, this outlet falls embarrassingly short. It felt more like a roadside dhaba than the reputable chain it represents. I would strongly recommend avoiding this location if you wish to enjoy the true...

Yesterday my third visit to your restaurant , and regrettably, it will be my last. On my previous two visits, I encountered issues with cold food being served. When I brought this to the attention of your staff, the response was less than satisfactory, with a rather indifferent attitude and no proactive steps taken to address the problem.

However, my latest visit was the most disheartening. I had placed an order and, after a considerable wait, approached a manager, who I believe is named Mr. Amit. To my surprise, he informed me that due to an unusually high volume of business that day (reportedly 20 lakh as opposed to the usual 6 lakh), my food would take at least one hour to be ready.

Had I known about the extended waiting time beforehand, I would have chosen to dine elsewhere. Transparency and clear communication about potential delays are crucial in managing customer expectations.

I believe that customer satisfaction should remain a priority, regardless of the business volume. Unfortunately, Mr. Amit's response did not reflect a commitment to providing a positive customer experience. It left me with the impression that my inconvenience was not a...

I am writing to express my dissatisfaction with the recent experience I had with your restaurant, particularly regarding the service provided for an order placed through Zomato.

After patiently waiting for one hour following the order placement, I was disappointed to receive notification that my order was canceled. This was not only inconvenient but also frustrating, as it reflects poorly on the efficiency and reliability of your services.

In situations like these, clear communication is key to maintaining customer satisfaction. Unfortunately, the cancellation without any prior notice or explanation left me dissatisfied and inconvenienced. I believe it is essential for your team to ensure that such incidents are minimized and, when they do occur, handled with transparency and professionalism.

Additionally, I would like to bring to your attention the demeanor of one of your managers. The individual in question was, unfortunately, rude during my attempt to seek clarification on the order cancellation. I believe that a courteous and customer-centric approach, especially in difficult situations, is crucial for maintaining a positive...