Domino's Pizza | Sector 47, Gurugram — Restaurant in Gurugram District

Absolutely atrocious service. Customer care representative took my order over the phone (thank God I didn't trust their app), made me repeat the address 3 times. Repeated my order 2 times. Assured me the order would reach within 30 minutes. 45 minutes later, when I called customer care again, they said "since it's a bulk order, the delivery has taken some time but be assured the order is in its way." An hour later, customer care representative has no clue why this delay has happened. God knows where the order is. While I'm hold, I get a call from a different location than my usual one. This absolutely rude lady (I really don't know how Domino's hires and trains their staff. Politeness 101 is clearly not taught here) asks me for my address?! After an HOUR! and when I asked her why it's taken an hour, she has no answer. I told her I didn't want the order. She says OKAY and HANGS UP. There's not a single iota of apology, no damn given. When I called back asking to speak with the manager, she says he's too busy and that my order has been cancelled. I told her I'd wait to speak to the manager and literally in a second, she puts me on hold and there I am, waiting like some fool to speak to the manager. Obviously he/she never took the call. Horrible HORRIBLE experience. Domino's has really lost...

After jump zone my kids were really tired and wanted to just have a cool place and some garlic bread. When we entered, it was very shabby inside.. AC was on.. But not cooling.. The guy said.. Cooling is not working.. There was a fan.. I asked him to put it on.. He said.. Fan is not working. When asked about order.. He said u better order online.. When we decided to order... There was some briefing going on.. Where a guy who had come from dehradun.. Was explaining how to make pizza.. He said.. Will have to wait for minimum 10 mins.. With everything shabby and hot inside.. And no orders being taken... We tried for any answers.. But he was very rude and saying.. That ILD domino's is about to close.. I don't have to show u anything for asking show ur complain register... It's much hotter inside.. Ac and fan is not working... No answers for anything... Worst place and embarrassing with kids.. If obe wants adventure after jump zone and have some adrenaline rush with useless fights with useless guys.. Go visit this place. . Very very worst experience.. And definitely needs to be...

TERRIBLE EXPERIENCE! Staff lacks manners and basic ethics! some ill-mannered people with no training are working there. I went to the store, people from the staff saw me waiting to give order but simply ignored and sat on a chair nearby. This isn't the real problem, I ordered online and paid some 417 Rs. Now when I went to collect the order the bill said total : 381 and Change 36. Now the entire staff came to fight with me saying I need to pay the change which they were supposed to pay. Literally? everyone?? It was my birthday and there I was fighting the whole staff for a basic common sense logic 417 - 381 = 36, brooo just use maths! Anyways I was somehow able to explain them the scenario, however they did not give me the bill or the change because they were still in doubt. I feel stupid to have ruined my day explaining basic sense to some lame yet rude people. Completely upset plus the pizza was definitely not worth the effort. I am never stepping into any of dominos'...