Disappointing Experience at Moti Mahal Delux, Dharamshala

I recently visited the Moti Mahal Delux restaurant in Dharamshala, expecting the same high standards as their other locations. Unfortunately, my experience was a letdown.

The staff and ambience were satisfactory, but the food and management fell short. The prices of their delicacies were comparable to 4-5 star hotels, which was surprising for a restaurant in Dharamshala.

However, the attitude of the manager, Navjeet, was disappointing. He was neither polite nor cooperative, which added to our frustration. He him self said its not dum biryani, its just assembled and .... at the last.... then don't eat it arrigantly. That was so foolish from his own side. Believe me, i was indicating a mistake from Kitchen side but his overall attitude made it from Motimahal side. Lateron he went ahead and bring a bill. Full bill paid by us. Thats not a big deal, big deal is that we ruined our lunch in such a big brand like Moti Mahal. Believe me or not.l, road side Rs 20 Biryani tastes better then that.

The biggest letdown was the food itself. We ordered the Biryani, which was made with cheap Sela rice that was hard to chew. This was a shock from a brand like Moti Mahal Delux, which is known for its quality.

Overall, our experience was subpar, especially considering the high prices. Moti Mahal Delux needs to work on their food quality and management's attitude to live up to their reputation.

Recommendation: Improve food quality, especially the rice used in Biryani, and work on the manager's attitude to provide better customer service.

Stay away from this place. Just this Moti Mahal.