Swiss Castle Bakery, Jubliee Hills — Restaurant in Hyderabad

I ordered a unicorn cake for my daughters birthday. They shared the pics of cakes they have made in the past. I selected the cake they made and asked them to make exactly the same. On the day of event when we went to collect the cake, it was not done properly. The actual cake had rose flower design done on it and eyes and ears made beautifully. Instead they took a short cut and just put some simple cream flower design and eyes and ears were horrible. The cake didn’t look appealing at all and ruined my event. Thankfully I had two additional small cakes ordered as well to have aa back up and they turned out beautifully which saved my event. But the sole purpose I went with a brand like Swiss castle was to avoid such hassles and stress but sadly I had to go through. Finally I had to cancel this order. I wouldn’t recommend this place and do not rely only on this place. Also they mentioned kitchen isn’t here in this premises so they cannot change anything on the cake. Better go somewhere else or some other branch maybe. This was my 1st time with them and now last...

Ordered a Customised cake on 4th OCT (for 8th OCT delivery) and he is taking all the required details including image and deliver time(7pm) on 8th Oct. But on the delivery date i reached 9 pm and he said wait for 30 mins to get it ready. i have planned everything and he is not ready and it was delayed and spoiled the occasion due to delay and image quality. I clearly mentioned the image should be dark but on the cake printed image is very low quality or lite. This very disappointed. I didn't expect this from...

On 25 Feb I purchased a chocolate cake 1.1/2 kg,.So the staff behaviour is soooooo worst worst i try to ask cost they looking like beggers and they looking at us and Lough like cheap and poor people that type of respect we got Do one thing change the name like sweiss castle for only rich people that is suitable name And one more thing after we purchased.We asked a cover for caring and they said no cover and we won't give that is answer roudly they given see the behaviour of staff. This is second...