Swiss Castle Bakery, Shaikpet — Restaurant in Hyderabad

My wife took bakery items worth around 250. My wife gave her card to swipe, they swiped it and said it failed. My wife gave another card which they said is successful. After couple of days we realized that the first swipe was also successful. We went to the center, they acknowledged that they received both transactions money, but they refused to return money and asked us to buy something equivalent. My wife argued she doesnt want to buy anything now, and its their mistake they swiped twice. The store inacharge was adamant/arrogant and said they will not return money.

Highly customer unfriendly store, and didnt care when we warned that we will share the negative feedback online. He said he doesnt care of feedback and will not refund money at anycost.

Pleaae avoid this center, food is also just average.

^reply to owner's reply, we cant share the our contact number in review, in viiew of spammer, If you can share email id, we can share the...

Swiss Castle is one of the best bakery in the town, love their chocolate chips cake. It’s a must try. Their cakes are amazing, delicious. I also love their Paneer pizza. Helpful staff. Great atmosphere. Excellent customer service in...

At the Gachibowli branch, we were accustomed to exceptional customer service, but at this location, it seems every request we make is met with a response that it can't be accomplished. This has led to a disappointing...