Amma's Pastries — Restaurant in Kerala

Had called Ammas, Kakkanad yesterday and ordered home delivery of Birthday Cake for today. They took all the details. Now, as the cake had not yet arrived at the said time, I called up their customer care. Their reply was "Your order has not been placed". The reason they told us is: "Bill is not paid". A bill was never sent to me in the first place. When a customer is calling the outlet and placing an order online, it's their team's responsibility to take the details, send the bill promptly and the customer will of course pay. Then, they need to ensure timely delivery. Here, the outlet people took the details, never sent any bill yet confirmed delivery will be done. As a customer, I relied upon them for my kid's birthday. Moreover, they never pick up phone calls or respond to messages properly.

Their team is so uncourteous and irresponsible that, they have not fulfilled the Order and are giving audacious reasons. I don't understand what was stopping them from sending the bill yesterday and ask for the payment, if it's their procedure to first get payment. Why this half communication? You need to tell the customer what's needed to be done, right?. Otherwise, atleast you need to respond to calls and messages, right?. My son's birthday is ruined now because of their team. Ammas needs to give them proper training or keep responsible and courteous personnel for such tasks. This is not done Ammas! They are doing some serious damage to Ammas' name...

Last week we ordered a cake from Ammas pastries( near sunrise hospital) for my daughters baptism.They took Rs 1100/- as making charge + Rs 720 per kg of the cake and made the design as per their wish.Photo of the ordered cake as attached and the cake which we received also attached.We requested for some changes, as not to put doll and need to change the color of cake and flower, it was ok. But remaining all they changed. Base of the cake should be round but they changed to square. They changed the font of writing, even spelling of " Princess" was wrong.Shoe should be on the base but they kept on the cake even very big size.They put flowers all over the cake.It was totally a mess.Staffs was irresponsible and even they did not feel any guilty for their mistake. Even we requested for paper plate and knife while ordering the cake, but they did not provide it. Really felt ashamed to present the cake on such a...

I recently ordered a custom cake for my gym trainers birthday from Ammas Pastries, and I must say the experience was fantastic. I placed my order over the phone and Akhil who was on the other end really went above and beyond. As a former gym trainer himself, Akhil understood exactly what would suit the occasion.He helped me choosing the design and content for he cake, which I was a bit unsure about, especially with the language barrier and not being familiar with cake types. Akhil guided me through he process patiently and brilliantly, ensuring that I was comfortable with every choice. The final outc9me was just as I had imagined absolutely beautiful. When I went to collect the cake, I was relieved to see it was exactly what I had envisioned. Akhil even made sure I was completely comfortable before I left. A big thank you to Akhil and Ammas Pastries for such excellent service and a gorgeous cake! Highly...