Domino's Pizza | Pattom, Thiruvananthapuram — Restaurant in Kerala

Ordered pizza and coke online for home delivery from Dominos Mg Road Trivandrum..While delivering the order the delivery boy got to know that he had forgotten to take the coke..Before I could say no rush I can wait he was off in his bike in a jiffy to get the coke and he returned back again this time with coke in 2 minutes.. Though the delivery boy forgot coke initially he rushed and brought it back in 2 minutes and ensured I could have the pizza with coke while it was still hot..and before I could ask his name or say a thank you he again took off in a jiffy maybe to take and deliver his next order for the day..the way he quickly reacted to the situation left me impressed..i usually do not bother to login to site and give feedback on service..but today I felt like doing it..and gave a 10/10 rating and wrote the feedback exacty as this "Do not penalise him on the extra ounce of petrol he had to burn by cutting this from his salary.Have ordered Dominos earlier as well but today for me was the best customer service experience.Things like these can happen afterall we are humans!"...Delivery boys rush and speed through the traffic to ensure our stomachs do not stay empty for long..At times they may forget face a delay etc can happen humans they are..We can be a bit patient on them and maybe say a thank you at all times when they deliver at our doorsteps..Posting it here and tagging the fb page so that if anybody from the group is here the thank you gets passed onto that gentleman who delivered...

Since the last year their quality of pizza is dropping significantly. Their pan crust no longer has butter, margarita pizza has cheese spread in concentric circles(like athappoo- a kind of flower arrangement malayali's do during onam featival), the sauce-- oh my god the sauce has become horrible.. normal pizza has too sour sweet sauce and they have introduced Desi sauce which is really bad..it's way too sweet for pizza. Their sauce and crust were their highlights but that's gone. Why do absurd fusion? Pizza is an Italian dish. I agree that their spice and salt level is not upto our taste but that can be adjusted with the oregano mix and chilli flakes dominos provides. It's not a great idea to mix whatever comes to ones mind! Makhani sauce in pizza?? So next will be Palak paneer pizza I suppose. They used to have calzone pockets which was 'yummilicious', which they took down 8-9 years back and introduced zingy parcel which was amazing for the price at that time but now it's just bread pocket with 1 tsp of mayo sauce and 2 paneers. I know the inflation has took a hit but as a big franchise, you should provide better quality product. I lost my trust a little back but then again decided to give it another try today. I am utterly disappointed. I am no longer going to get pizza from dominos. I will wait till I can go to pondicherry to...

Extremely poor customer service - lady at the till was direct, no smile/pleasantries, went to do something else while we were considering what to order, had to be told by another member of the staff that we were just standing there ready to order, was rude when I asked if my contact number was needed for OTP confirmation for the order and wasn't clear about it. Shows poor staff training and lack of service ethos. Have been to many Domino's Pizza outlets before and never had such an experience. Maybe the individual's fault, but doesn't change my experience as a customer. But hey, didn't get our order wrong. So... 1.5/5

Food - Raw capsicum on a non-veg supreme pizza that gave it too much of a zing. Have had better made one's before from Domino's - same outlet even, although that was a year ago. 3/5 The chicken dominator with cheese burst crust was really good. 4.5/5

Atmosphere - Not a single other customer in at 2:30 pm. Old furnishing that is long due a re-touch. No music. Felt like one of those isolated motels in the middle of nowhere. However, was clean enough for a meal and had...