Pizza Hut | Seaport Airport Road Kakkanad, Kochi — Restaurant in Kerala

I ordered a pizza from this store on 15th of october through pizza hut app. They didn't deliver the pizza even after 1 hour. So i cancelled it by calling their customer care. Even after this they tried to deliver the pizza 2 hours after i placed the order. So i refused to accept it as i had already cancelled the order. Now 12 days have passed and they are yet to refund my amount. Everyday i call their customer service number and request them to refund the money but they will respond with template answer saying the amount will be refunded after another 7 business days. and the store will contact you regarding this. I am yet to get a call from this store. If they are to refund the amount they would have already done that.

These guys won't even bother to call you even if they say that they will respond within 5 to 10 mins.

For all those who plan to order pizza from pizaa hut online app, please note that you wont be able to cancel your order even if they deliver it much later than the stipulated time. You can't view you past order details in their app and they won't even send a mail or sms saying that the order is cancelled. Then you will have to beg at their customer service center for the refund every day. Such a worst service from one of the top chain restaurant...

Good thing first...Pizza is top class, as usual. Can't expect less from Pizza Hut. So all good with the Pizza.

Bad things next...This place is NOT the regular Pizza Hut you might expect. This is their DELIVERY TAKE-AWAY centre. I repeat..This is NOT a regular Pizza Hut dine-in place. Will tell you why...

Torn-down place with darkest possible lighting. No AC until you order and sit down. Rusted and shabby furniture. You will be served pizza in a carton delivery box (Yes..you read it right). Small plastic plates (which are normally used for eating samosa etc) will be given for eating. No regular water. No drinks other than Pepsy (or some such). No side eats.

By the end of your dinner you will feel like you just had nice Hut Pizza in a Thattukada. Like your whole evening is ruined.

The lone staff there even told me that he has conveyed these things to his operations manager already.

Why can't they just use this shabby little hole only for baking, packaging and dispatch? Why...

Absolutely miserable experience! Travelled to Cochin officially and as it was an untimely 11 AM and we wanted to have a quick brunch, we spotted this Pizza Hut without thinking about Google reviews for this branch, placing my trust on the brand. But here's how it went south for us:

1. Only two staff were there and they cannot speak or understand Hindi, Tamil or English.

2. Water was, not just dripping, but pouring down from above one of the tables and no body cared. It was untidy.

3. The POS machine was broken. So not even UPI worked.

4. The invoice machine had no paper so they did not hand us a bill.

5. Since we need the claim for food expenses at the office I tried to get the bill but couldn't because of these people's recklessness.

6. They couldn't even give us a proper screenshot of the Computer screen bill.

7. We ended up not being eligible to claim the Rs.520 at office because of these shoddy, filthy, unkept and unruly place...