Supreme Bakers — Restaurant in Kerala

Supreme is a good bakery, but im giving this rating coz of the service of female staffs there.

If you are there to place an order, better approach a male staff and get it done.By around 1 pm, I went to order a birthday cake . The lady who took the order wrote the cake charge and the charge for the drawing on the bill but didnt write the description regarding what drawing is to be made nor did she ask me to send the picture through whatsapp. When asked, she replied that she will write it later on the counterfoil ( as it was a simple drawing to be made) and handed over the bill to me after taking the advance. At 8 .30 pm , I made a call to the bakery just to ensure everything is done. Luckily, the staff who attended the call was really helpful. He checked and told me that nothing is written on the counterfoil. He then asked me to send the picture to his mobile number. He checked with the cheff and called me back andvconfirmed the order. He did everything despite the fact that it was shop closing time. Im sure that if i hadnt called and crosschecked, there would have been a big fight at the time of cake delivery.

The cake was supposed to be delivered at 12 pm today. My husband called the landline number by 12.15 pm to check whether it is ready. This time a lady attended the call and her reply was " if 12 pm is mentioned as delivery time, it will be ready now and you can come ". She didnt have the patience to check whether it is really ready and cut the call. Then we called the person who helped us with the order on his mobile. He checked and told us that it will get ready in 15 minutes only.

These incidents reminded me of another instance a year back where i was in front of the puffs /cutlet counter and when my turn came in, a serial actress came there and the lady at the counter just ignored me and was trying to please the actress, taking her order, asking her about her family etc etc wothout considering the fact that others who came early are still waiting ..I didnt take it seriously and these days order from supreme through swiggy. But for the birthday cake, i had to go in there and order.

I dont know whether it is the case with all the female staffs there or whether it was the same person who took my order, then attended my husband's call and also at the counter pleasing the actress. I'm from Kollam and over years witnessed how professional the staff at supreme bakers and supermarket in Kollam are. Really disappointed with Trivandrum lady staffs attitude and a big thanks to the person who took my order...

Really bad experience, ordered 50 pieces of cake (28th May 2017) (rich Chocolate) for a function, specified the size for each. while delivering found that the pieces were double the size specified. It was really huge and and totally unsuitable for the function. seeing the size asked the person, a lady, with whom the order was placed, was not helpful at all. so spoke to the manager of the store, he just was type of apologizing but provided no solution at all. I had to take the cake recut the pieces for the function. At the end of it totally one and a half kilo of cake was wasted.

Sandwich

For the same function I ordered veg and chicken sandwiches, both again was terrible, In chicken sandwich (cold salad sandwich) literally in more than half the sandwiched there was only mayonnaise and some strands of chicken.

The best and complete veg sandwich (supposedly coleslaw sandwich) had a piece of tomato, a piece of cucumber and mayonnaise spread over it.

I never thought something like this will happen, because of which i never cared to check the sandwiches at the shop. It was in sealed boxes so we just opened it just before the function... one think i can tell is everyone hated the sandwich, the only satisfactory thing I could do was informing those present that it is from Supreme and they completely made a fool out of me.

Never again will I ever buy anything from Supreme and will always advice...

I often stop by Supreme Bakers on Pattom–Kowdiar Road whenever I’m in the area, and it’s become one of my favorite local bakeries. It’s on the ground floor of Musaliar Buildings in Kuravankonam, and the smell of fresh bread always draws me in.

I usually pick up a warm loaf of bread or some buns, and recently I tried their pastries too. Everything tastes fresh and not overly sweet, which I really appreciate. The variety is nice from day to day—sometimes there are rolls, sometimes croissants, and they even have simple celebration cakes that look lovely.

The staff are friendly and efficient. They greet you with a smile and help you choose something tasty. Once I asked about which bun would be best for a picnic, and they recommended one that stayed soft all day—it did exactly that.

Prices are reasonable, especially for the quality you get. I pay a small amount and come away with food that holds up well and tastes great, whether for breakfast or tea time.

The bakery stays clean and the items are displayed neatly under glass lids, which makes picking out something easy and hygienic. It’s small, but I always feel comfortable...