New Paul Dhaba Veggie Hub | Veg Restaurant — Restaurant in Kolkata

Come here maybe for the food and the view but DO NOT STAY. Extremely rude service right from checking in. Miscommunication galore and people dnt know how to smile. We were there for my bday weekend and although we were told the river view rooms were available but was only provided 2 out of 3(prices being the same). The attitude of the people checking in made me ask “why did I come here?” That’s still okay but the real problem started once we checked in. We had to make multiple requests to get towels, slippers and an iron. It was dirty and my pricey white linen shirt got damaged. No solution was provided and no apologies. Someone came over and said Sorry only after we had multiple alterations. Then in the night, after dinner, when we went to sleep the non river facing room had horrible smell. The room service folks came and even they couldn’t stand and overhearing them it felt it was a common issue. After making me wait another 15 mins I was offered another similar room only to find it had horrible cigarette smoke smell. After another 15 mins of standing, 3 calls and a long trip to the reception someone finally came over and offered another room which was by the entrance. The room was dusty (see picture where one can clearly see the dust flying around under the light) however by then I was too tired to fight and just needed a place to crash. The room was bombarded with constant noise coming from the main door and the staff (and some other guests) using them till late in the night and chatting among themselves all the while hauling heavy items around( or I have no idea what other way metal on metal banging noise will be created). Nevertheless, woke up with heavy head with no sleep to get breakfast and leave asap. Avoid room 212 at all cost.

Checked out and still no apologies.

Stay away from staying here. Location is their selling point and food is at best mediocre but yeah, the view from the restaurant is the only one that’s worth it if you want to enjoy it...

Polo Floatel offers a delightful dining experience with its picturesque location overlooking the river and a diverse culinary spread. I recently visited Polo Floatel for their buffet and overall, it was a delightful experience. From the moment you step in, you are greeted with warm hospitality and a charming ambiance that sets the tone for a memorable meal.

The restaurant's interior is elegant and spacious, with comfortable seating options both indoors and outdoors. The panoramic views of the river add to the dining experience, making it perfect for a romantic dinner or a casual outing with friends and family.

The buffet spread at Polo Floatel is impressive, featuring a wide array of dishes to cater to different tastes and preferences. From local delicacies to international cuisines, there is something for everyone here. The food is always fresh, flavorful, and beautifully presented, reflecting the culinary expertise of the chefs. However, one area that could be improved is the starter section, as it felt a bit lacking compared to the rest of the offerings.

The main course was delicious, with a good selection of dishes to choose from. The desserts were also quite impressive, with a wide range of items to satisfy any sweet tooth. However, it would have been nice to see some ice cream among the dessert options.

The service at Polo Floatel is impeccable, with attentive staff members ensuring that all your needs are met promptly.

In conclusion, Polo Floatel offers a top-notch dining experience with its stunning location, delectable cuisine, and excellent service. Whether you're celebrating a special occasion or simply enjoying a meal with loved ones, this restaurant is sure to leave a lasting impression. I would highly recommend Polo Floatel for its buffet. The food quality, variety, and ambiance make it a great...

1 star (if 0 stars were possible, I’d give that)

DO NOT STAY HERE, worst hotel experience of my life.

Where do I even begin? The room key couldn’t be placed on the key holder, the lights were flickering, the aircon wasn’t working. We kept informing the staff, they kept saying someone will come. NO ONE CAME. We had to physically go down at NIGHT and make a big scene at the reception to get their attention, only then were we moved to a new room.

And guess what? The new room had a toilet seat covered in URINE stains m, absolutely disgusting. Again, we had to chase staff to come and clean it. The hair dryer in this room? NOT working either.

Then the worst part next morning I woke up with BED BUG BITES all over my body, legs, and face. Yes, bed bugs.

We informed the staff MULTIPLE times in person, over the phone, at the reception, that we were checking out 2 days early because of this nightmare experience. Guess what? At checkout they were clueless, saying “this was not informed”. What a joke, their internal communication is PATHETIC!!!!

And to top it all off, they billed us WRONG, a huge difference in the payment, which we had to dispute yet again.

This hotel is an absolute disgrace. Horrible hygiene. Zero accountability. Utter mismanagement. I hope the health authorities sees this review!

Save yourself the stress, save your skin from bed bugs , AVOID THIS HOTEL...