We booked this place when I read about this place in an article, the old world charm of restoring a old property and currently refurbished made me go for it ||I booked for 7 nights with my family through Agoda for INR 3500 per room, we had 2 rooms. ||Arrival experience was great, room was available as soon as we reached around 1 pm IST. As I mentioned it’s a small property restored, rooms are small and have a vintage feel, rooms have colour themes so our was Charcoal and Veredian (green) the first impression was quite positive but post that I don’t have anything good to say. Also our room sizes were different. Charcoal was bigger than the other room veredian. But Veredian had a small balcony which charcoal didn’t. Our room included breakfast, and they have a café which they run on the lower level which is usually busy, despite that the first evening we ordered tea and it took 45 mins for Masala chai and it came literally room temperature. ||After that it was a daily story for next 7 days, may be because I come from a fast paced city were time is more valuable than money it was really frustrating to see the laid back attitude and slow pace of service from staff. To handle this better I decided to place the breakfast order the earlier night for next day morning so no one is inconvenienced and even they have time to manage their orders. I gave my bf cards at the reception at night for next day morning for 0930 am breakfast in room, the reception person confirmed it will be taken care off. To my disappointment even at 10 am next day morning no tea no breakfast. When I went down to inquire, the only person who was managing the desk had no IDEA we had breakfast orders. He said he will arrange it now, and apparently the night person didn’t inform them the morning staff. The breakfast was than bought in next 20 mins. They have a menu from which you could choose One juice, one beverage ( tea, coffee, hot chocolate) main course (have enough vegetarian and non-vegetarian option) and a side order. Portion wise its good per person food quality is also good. But yet again the masala chai was room temperature. ||The next day morning we decided to sit in the café on the lower level and take our breakfast hoping it will speed up the service when they see guest in front of them but unfortunately the servers once take the order and they just disappear. I think they have same staff for reception and café because we had to call a server everything by going to the reception to get their attention. Plus though the tea was hot enough it took them 45 mins for an omlette order. Well the entire week we stayed service specially from f&b was pathetic. No empathy and no attention to detail. At night I have asked them for refilling water bottles which they keep in rooms and that too has taken atleast 20 mins for someone to come. We either ate out entire week or got a take away but didn’t dine in the hotel because of their speed of service. ||Wifi in room is weak and doesn’t exist at night time, Hot water in shower in Veredian one of my room was a constant issue, the moment u start the water you do get hot water, in 30 seconds its gone. So I struggled with my showers too, I would like to though put a word for the housekeeping team. They cleaned the room well and did acknowledge the guest privacy and preference. ||Location wise its an hr away from the airport, Uber costed me 1150 INR for a 5 seater van ( we were a family travelling with luggage) but the property is based in mid of city. Nothing is too far. ||Overall a cute looking property from outside with pathetic service and attention to detail. They just dont care which is unfortunate ! In this price you might be able to find a lot of better properties around Kolkata, I will not recommend this place. ||I would like to though mention the owner of the property suggested me good baker for a birthday cake, which turned out to be a good experience. Really...
Read moreWe booked this place when I read about this place in an article, the old world charm of restoring a old property and currently refurbished made me go for it ||I booked for 7 nights with my family through Agoda for INR 3500 per room, we had 2 rooms. ||Arrival experience was great, room was available as soon as we reached around 1 pm IST. As I mentioned it’s a small property restored, rooms are small and have a vintage feel, rooms have colour themes so our was Charcoal and Veredian (green) the first impression was quite positive but post that I don’t have anything good to say. Also our room sizes were different. Charcoal was bigger than the other room veredian. But Veredian had a small balcony which charcoal didn’t. Our room included breakfast, and they have a café which they run on the lower level which is usually busy, despite that the first evening we ordered tea and it took 45 mins for Masala chai and it came literally room temperature. ||After that it was a daily story for next 7 days, may be because I come from a fast paced city were time is more valuable than money it was really frustrating to see the laid back attitude and slow pace of service from staff. To handle this better I decided to place the breakfast order the earlier night for next day morning so no one is inconvenienced and even they have time to manage their orders. I gave my bf cards at the reception at night for next day morning for 0930 am breakfast in room, the reception person confirmed it will be taken care off. To my disappointment even at 10 am next day morning no tea no breakfast. When I went down to inquire, the only person who was managing the desk had no IDEA we had breakfast orders. He said he will arrange it now, and apparently the night person didn’t inform them the morning staff. The breakfast was than bought in next 20 mins. They have a menu from which you could choose One juice, one beverage ( tea, coffee, hot chocolate) main course (have enough vegetarian and non-vegetarian option) and a side order. Portion wise its good per person food quality is also good. But yet again the masala chai was room temperature. ||The next day morning we decided to sit in the café on the lower level and take our breakfast hoping it will speed up the service when they see guest in front of them but unfortunately the servers once take the order and they just disappear. I think they have same staff for reception and café because we had to call a server everything by going to the reception to get their attention. Plus though the tea was hot enough it took them 45 mins for an omlette order. Well the entire week we stayed service specially from f&b was pathetic. No empathy and no attention to detail. At night I have asked them for refilling water bottles which they keep in rooms and that too has taken atleast 20 mins for someone to come. We either ate out entire week or got a take away but didn’t dine in the hotel because of their speed of service. ||Wifi in room is weak and doesn’t exist at night time, Hot water in shower in Veredian one of my room was a constant issue, the moment u start the water you do get hot water, in 30 seconds its gone. So I struggled with my showers too, I would like to though put a word for the housekeeping team. They cleaned the room well and did acknowledge the guest privacy and preference. ||Location wise its an hr away from the airport, Uber costed me 1150 INR for a 5 seater van ( we were a family travelling with luggage) but the property is based in mid of city. Nothing is too far. ||Overall a cute looking property from outside with pathetic service and attention to detail. They just dont care which is unfortunate ! In this price you might be able to find a lot of better properties around Kolkata, I will not recommend this place. ||I would like to though mention the owner of the property suggested me good baker for a birthday cake, which turned out to be a good experience. Really...
Read moreI think the biggest turn-off for me was the location and how clogged it was. I understand it was due to the lack of space of the cafe and the small building it inhabits, however, during Puja with such an upsurge of the crowd, the balcony was also closed for sitting. This made the already scarcely available spaces fight for more.
Nonetheless, the atmosphere was very general, with no music per se. The walls were however very well made, with beautiful decors. The service and behaviour of the staff was very good as well. The service is the sole reason why I have marked it 4 out of 5 stars and not 3.
Coming to the food, Fish and Chips - 5/5 (anyone and everyone should try this mouthful of a starter. The Bhetki is very well made and the dip made both the fries and the Fish taste 10 times better)
Con Pollo Pizza - 5/5 (as much as I have heard from other acquaintances and as of what I experienced a few days ago, if you are confused as to what to order here, the pizza options will probably be the safest. Amazing in taste. Both the chicken and the mushrooms were perfectly cooked)
Chicken Lasagne - 2.5/5 (I was very disappointed with the lasagna. The pasta sheets were well made and the cheese seemed adequate, however, being a chicken lasagna, the chicken seemed to be a lot lesser than what I have had in other places. What turned out to be the biggest ick for me however, was the usage of veggies and corn inside the lasagna, which by no means seemed to compliment the pasta)
Before Sunrise (Cocktail) - 5/5 (this was a perfect recommendation by the person catering us that day, and boy was it delightful. Coupled with the bites of chicken in pickel sauce, this was an absolute mouthful)
Peach Ice Tea - 5/5 (one of my favourite and go to drinks. The taste of the peach was perfectly dominating, and the tea was not bitter which is often my biggest complaint. Order this with eyes closed if you are unsure about your drinks!)
All in all, it was a great experience and I would love to pay...
Read more