Subway DB City Mall — Restaurant in Madhya Pradesh

Must-Read Review The Subway outlet at DB City Mall does not have the standard 30-second quick-heat oven and instead uses a regular microwave oven to heat the bread for 30 seconds. When I asked about the quick-heat oven, the staff told me it had gone for servicing. Shockingly, it's been over three months, and they are still using the regular oven, significantly compromising the quality and taste of the food.

I even confronted the cook, asking how they could justify baking the bread in a regular microwave for just 30 seconds. He insisted that the bread is properly baked and that the taste remains the same. This is extremely concerning — customers are paying full price for food that is clearly below standard. Subway should not compromise its quality or mislead customers...

The shop doesn’t have a working roasting machine. So they put my subway in the microwave which spoiled the bread. When i asked them why they didn’t roast it the cashier woman replied that “ you didn’t ask us otherwise we would have told you that the roasting machine is not working. So its your fault.”

Is this the sort of reply that your employee gives ? She doesn’t know the SOP of how to prepare a sub? Why have you hired her?

She then went on to tell me that the machine is not working and you should have asked me about it before placing the order. Wth? How will i know if the machine is working or not?

Worst experience ever! Train your staff properly before...

First of all subway forgot one out of the 2 sandwiches that i ordered home. Second of all the poor packaging of the order. The order wasnt sealed due to which the food was coming out of the package and obviously the food got cold. Their delivery partner swiggy could not connect to the restaurant regarding the issue neither did they compensate me properly for the issue. My order was of total rs 516 but i was given a coupon worth rs. 151 only I'd suggest people to not order subway home because of their poor...