McDonald's — Restaurant in Maharashtra

My experience with various McDonalds outlets in the last 6 months has made me believe very firmly - that this food chain is now on it's WORST EVER. The experience and confidence of buying McDonalds for more than 20 years has been completely spoiled in the last 6-8 months

Drive Through in Mumbai - gave my entire family food poisoning in April 2021. I know junk food is bad, but didn't know it could be that bad.

Avoided McDonalds for the longest till we were on the highway between Ahmedabad and Mumbai, December 2021, and decided to stop by at McD's for a natural break (as McD's has always had the USP of clean hygienic loos) - but OMG - all their washrooms (4 of them) were soiled worse than public washrooms or the ones you find in the railways (after 2 days of journey and no housekeeping). Completely lost our appetite.

Again avoided McDonald's for the Longest time ever.

Then 1 day, 2 days ago, August 2022, my 5 yr old daughter wanted to surprise her sister with a milkshake and fries and her sister's fav burger. With bated breath, I took a turn towards the closest McD's (Pune-Hinjewadi outlet). What followed is the worst customer experience ever.

Between paying for the order and getting the take-away, it took the management more than 30 mins. When I enquired at the 20th minute for my order, the manager, flabbergasted, said it's a system issue and that he'd look into it personally and get the order in 2 mins. At 28th min the cafe person, delivered 1 milkshake instead of 3 and was surprised to learn that the order was infact of 3 milkshakes. At 40th minute, I was handed over my order, with sauces missing and burgers, french fries and chicken nuggets down right cold. The manager didn't do anything to damage control the situation and infact tried to avoid my gaze and my slowly getting out of hand frustration. At one point the manager did suggest that he'd return me my money. This was after waiting for 25 mins for my order. My kids who'd been waiting rather patiently, didn't have a choice but to eat that cold food that was delivered with no apology, remorse or regret.

While waiting for my first order, I also tried to order 2 muffins. With 4 counters, but only 1 manned, I was asked to use the kiosk to place the order. I tried every payment method - UPI, Credit Card, Debit Card, but none went through and I finally selected pay at the counter. Then the whole episode of initial order being delayed occurred and when I pointed out Non-Working Kiosks to the manager, he just slid away out of sight. His second in command, came and crumpled the order foil and pretended like I never even placed the order.

Understaffed, underqualified, under stress outlet. Regretted my visit to a McDonalds yet again.

Also, unlike other food chains where feedback is taken rather seriously and customer grievance is as important as customer appreciation, McDonalds denied any possibility of food being stale leading to food poisoning in the first instance - stating they have never heard anyone get sick with their food. The second instance never featured on Google Reviews or no reply was given. I am sure this review would also be blocked by Google and McDonalds would give no damn about responding to this review or the mail posted on their feedback mail id 48 hrs ago.....

Even my children have now started to not want to visit McDonalds - cause "I am loving it" seems to be valid for your...

Worst service I've ever seen. I went to the shop at 10.40 pm & ordered an online machine by myself with dine in option. When I reached the counter, the person on the counter said you cannot dine in, we are taking the last order till 10.30 for dine in, after that if you place the order you have to take a parcel & eat. This was completely disgusting from the service point of view. I asked that person there is no where this is mentioned how can I get to know? He said in too much attitude outside of the door it's mentioned, I checked no where it was mentioned when I told him & asked me to show he said if there is not mentioned you've to check our website.

So, if you are hungry you have to visit their website first & then think about ordering. Their store manager & the executive on the counter both behaviour was disgusting & rude. They just said sorry & asked me to leave. When I asked them why are you keeping the machine on after your cut off timing, if you can't provide the service chosen by the customer, they said it is not in our hand, I am in question why they are running such a shop where the things are not in your control. Totally the worst service, I do not...

One of the best McDonald's outlet serving awesome things like the all time favorite French fries and maharaja burger. Has the cafe section too where cold as well as hot coffee is made with utmost care. You can also get drooling ice tea or mindblowing shakes here. Note: very few McDonald's outlets have the cafe section, so this one is one of those. Among all the items I've ever ordered my personal favourite are:

French fries- perfectly made fries like nowhere else. Crisp on the outside and soft inside.

Cappuccino- as for the time being this is one of the best cappuccinos in terms of taste and consistency, even better than a famous coffee brand with a lot of chains over the nation. (Obviously not better than Starbucks)

Veg maharaja burger- double buns, double patties, double fun, double goodness, double joy, everything's double when you're indulged in this fun filled double decker burger.

Chocolate chip muffins- very soft and spongy muffins with a melt in the mouth texture. Great taste of chocolate exploding in the mouth along with every choco chip that pops up...