Domino's Pizza | Byculla, Mumbai — Restaurant in Mumbai

I visited this outlet twice 1st on 8th May and also on 9th May during the lunch hour. The service is worst as I asked the lady who was taking the order about the 99rps offer on the 1st day she said the store is closed the time I visited was 1.30PM and on the second day I visited the store at 2.30pm asking the same the lady didn't even utter a word from her mouth and I was confused what she was reacting I asked her about the offer she noded her head and at the same time she was typing something on the keyboard I asked twice because I got confused and the weird lady didn't even took efforts to say 'no it's not available' instead she kept herself muted it was too irritating due to which I asked her directly 'muh se bolna nahi aata kyaa muh se clear bolo' and after that also she was in her own attitude and nodded her head. I would have mentioned her name for sure but I missed to see it.

Dear Dominos,

Please train your employees how to give greetings and respond to the customer. So much attitude will lead back to customer...

Extremely Poor Service – Very Disappointing

Domino’s at Clare road byculla has some of the worst customer service I’ve experienced. Staff don’t stand up to take orders properly, and if you request any change to preset meals (for example, swapping an item in a “Meal for Two” for something cheaper), they simply refuse – even when it costs less. They are completely inflexible and unhelpful.

They don’t accept card payments at all – only Google Pay – which is very inconvenient.

The hygiene is awful. The washroom was locked, and instead of opening it themselves, staff just handed me the key. Inside, it was dirty, with no soap or handwash refilled.

Even though the outlet is open until 11 PM, after 10 PM they clearly don’t want customers to dine in. They’ll say your order will take 45 minutes to an hour just to discourage you from staying, which is extremely unprofessional.

Overall, this branch needs serious improvement in service, hygiene, and customer attitude. Definitely not...

Throughout this year, Dominos and not only the one at Clare road but also at Churni Road, today and a few days ago NO ONE picked up the phone at Clare road and today someone from Churni road picked up the call and left it on the reciever. Not only this but a few days ago we had not received the otp until 1.5hrs later. And to add to this in the beginning of the year a delivery guy from Clare road dominos had purposely come late (we do not even know if the pizza was eaten from or not since it took him over an hour for a maximumof 30min drive), there are elderly people in the house who need to take medicine and this is how dominos acts? They also said we would receive free pizza's which had to be taken after much hassle. I do not expect such services from a well known fast food chain. I hope you will look into this...