IndiaCakes — Restaurant in Mumbai

The worst and irresponsible cake delivery system ever. I am publicly going to spread the word thru my facebook, twitter and thru word of mouth to ask people DO NOT buy cakes from Indiacakes ever. I placed an order for the cake on 8th Jan 2021 for the cake to be delivered on 9th Jan 2021 , they very happily confirmed it will done etc however the cake was not delivered till 10th evening . The full of 9th Jan I was calling the call center but they were either not picking up or on seeing my number they were disconnecting the call, i must have called atleast 25 times, but they just told me it will be delivered whenever i got someone on the phone. Then i came to know that the cake was not delivered till 10th afternoon, i called up the helpline but they did not give me any answers besides saying the cake was damaged the previous night and will be delivered on 10th jan, we do not know the time. Today is 12th Jan and there is no online , email or phone call from them saying that the cake has been delivered. Despite their goofup they are still not responsible enough to call and let me know that they have delivered or not. To top that when i called to finally check , a lady called Prajakta spoke very rudely and tells me that there is nothing to be embarrassed if your cake was not delivered on time and she hung the phone on me. This is how you behave with a customer whose cake has been delivered 16 hours late , they have no courtesy to call or email or reply online when pinged and then they are rude and insulting to the customer when the customer is making efforts to find out something. Indiacakes should shut down if they cant do their job properly. The staff at the call center is absolutely irresponsible. You have lost a lot of...

Their delivery times and customer service both are highly questionable. For a business that hinges on delivery of bday and other occasion based cakes, timeliness does not seem to a be a focus at all. Moreover, the responsiveness of the customer care personnel calls to question how poorly the employees have been trained. After I placed and paid for an order for a bday cake, I received a follow up email many days later that I had to pay another 150 bucks for delivery without any explanation as to why I must do that. I thought it was a spam mail and ignored it. Needless to say on the day that the cake had to be delivered, there was no delivery. No call from customer service following up on this delivery charge. When I called a day later I was told I had to pay 150. I didnt understand why this was not included when we pay for the cake the first time round. After 2-3 calls with a very slack customer care employee and payment of delivery, I was assured that the cake will be delivered on the same day of my call, which is already a day later than the bday. The whole day goes by, no delivery and no confirmation. Then the next day, which is 2 days later than the bday and a Sunday (so u cant call customer care it's a sunday), when I wrote a stinker of an email threatening to report their business was when the cake got delivered. And yet,no one called to even apologise. I would not order with them again. The business is not really set up for timeliness and customer service and for me that's core given the nature of...

A total FRAUD company founded by Manit Nagrani. This website takes order and after placing it ask for extra charge saying that the location is far away. Then also they will not going to update you about anything. Their executive agents are so unprofessional that just by talking to them You would understand that they are FRAUD. You have to call them for updates, they will be telling you that by evening your order will be delivered but it's SCAM. Its not going to deliver and as it reaches the deadline of delivery it will simply say that the location is far away so the delivery boy couldn't deliver and they will give your refund money as a coupon which is absolutely nonsense. What will you do with coupon when they are unable to deliver?. So basically this company has been fooling a lot of people. So please find authentic websites or company or atleast check the reviews if you are new to the site and then only place order. Don't just fill theives pocket with your hard earn money. I wish they get their karma back for using people's money...