Pizza Hut | The Hub Mall Goregaon, Mumbai — Restaurant in Mumbai

We ordered the best pizzas suggest by their staff but turned out to be absolutely mediocre. We ordered mazedaar makhani pizza from supreme range, we were served Spiced paneer pizza which was priced almost 100 150 less than mazedaar makhani. The toppings were not evenly distributed.We also ordered Ultimate Veggie pizza, it tasted okay. Both the pizzas had very less sauce and cheese, absolutely dry and bland base, had to forcefully finish these by pouring loads of tomato ketchup and herbs, we regretted visiting this place.The pizzas were lukewarm when served. There were no tissues. We visited on Friday and hence enquired about their unlimited pizza and cold drink offer, the charges were somewhere around 314 per person and only 2 low priced pizza options were available for this offer and we were told that there was some issue with the cold drink dispenser so it can't be served, felt like this offer is a total scam..how can you not serve cold drinks when you're keeping such an offer, so one has to buy pet bottle or cold drink can separately..felt like they were lying. Thank God we didn't fall prey to this so called scam offer..can't imagine how bad the pizzas must've been! Even after getting the best high ranged pizzas all we got was disappointment! We had to request the staff to clean the table, 2 to 3 people came to tell us that we can order online from their website and to ensure that we've placed an order but didn't care to clean the table. Also, I would like to mention that the staff was very lethargic and one of them approached us saying that he wants to check order number as we had ordered online, he took my phone and started filling the feedback form himself, I understand they need 5 star ratings but that person could've told us how can someone just grab a customers phone and fill feedbacks which are supposed to be given by customers..we were still eating the pizzas and he was just concerned about the 5star rating and wasn't apologetic for not letting us eat peacefully! Never...

This place used to be good. Infact, if it was HUB mall, then it used to be either for this PizzaHut, or Movie. Off lately, from my last 3 visits, i am disappointed by this outlet. Pizza was left dry. Very less toppings. We couldn't sit inside. Not because there was no seat, but because the place was stinking of spoilt tomatoes and it was extremely stuffy inside. We decided to walk away and not eat. -no tissue, cutlery or sprinklers on table. -music either too loud or too low. Today, after almost 4 months from my last visit, I visited this place. I mentioned, pls make pizza base a lil more crisp that usual. Ordered 2 drinks. -drinks had no fizz. pizza base was soft n white as if it was taken out too soon from oven. toppings were not distributed evenly. the pizza was blant. No taste whatsoever. (We choose same pizza in every pizza hut so we know the taste very well.) -also, i found a small piece of hair on my plate while eating. Couldn't eat further. Attached is the pic of the loaf from down.

Disappointed.

Mention: the staff here are good. But probably, the management...

So we have visited this place few times right now and following are the observations

Their staff always behaves ignorant and arrogant You have to ask for tissue more than 2 3 times to get only 2 tissues While serving your orders those are given just as the staff is doing favour and you are not the customer but someone who is asking for free stuff ( however their dishes are too highly priced )

Don't even see what kind of orders are been placed. All stuff is given to you at single time. I hope of you have more than 3 dish orders, 1 or 2 dishes shall be served after you finish first, but no all 3 with drinks are served at single time

This is major issue that cold drinks are never served to us on first go and we always have to ask for this again and again

AC cooling - We visited a month back, the AC was leaking and not working, this was kept off. Recently all ACs were working but still the cooling was not at all there.

Overall atmosphere was sweaty and unpleasant.

Being such a big food chain, they should take care of basics and raise the...