Sudarshan Nx Family Resto Bar — Restaurant in Mumbai

I ordered, unfortunately, two half tandoori chickens/arabica, one guy called Pavan called me and said "Sir it will take a long time, else u will get chicken u won't like cos bhatti is not ready". So I asked him to cancel.. to which he said he cannot but I can, so pls I should cancel.

I goto zomato to cancel and it says, to my shock, can't cancel and if u cancel 810 rs (entire bill amt) will get charged. I panicked and quickly went to chat with zomato customer service. unfortunately we now have bots that ans customers who might be in an urgency. that bot kept apologising but telling me wastage of food is not good, so let delivery happen. i was so upset. finally that delivery, slightly late, happened and as expected, it was terrible. I had to throw away the entire /both dishes. couldnt eat one piece also. not cooked/ grilled well.

horrible service. stopping service. how to not use tech, one needs to learn from this zomato experience.

One note for restaurant owner. Don't come online on Zomato if your kitchen/bhatti is not ready for service. You can do that. I tried telling Pavan this but he (politely) kept arguing that it cannot be done. Only saying this so other customers don't suffer and pay for rubbish, like...

See every bar will give you liquor i was choosing sudarshan for food and service but now their waiter only give you service if you give them tip are bhai kisi din nai Diya tip to kya hua, khane k paise de ya tumlog ko paise de. Pros Food 😋

Cons Service very bad. You have to call twice or thrice to waiter to come to your table some time you have to make peg for yourself. If you're going first time give the waiters tip otherwise second time they will treat you as trash bhale tum 10000 ka khana mangao. Unko 50 100 rs...

Food served in this restaurant is of premium quality their rates are also a little on higher side but the taste and quantity is worth paying for They do serve alcohol, cocktails & mocktails which are again up to the mark Presentation of food is 10/10 Service provided by the staff is always friendly They do serve fresh sea food for which they have fish show case They also promote nandini which is from Mangalore, they sell varieties of ice cream They've different sitting areas which makes you...