Sweet Passions — Restaurant in Mumbai

Bravo and kudos to the team for.their reply that thy apologized several times but thy forgot to mention that the owner called post I shared the review on Google and shared the screenshot of the same with the executive on whts app . And moreover I have evn have call record wherein it was clearly mentioned not to call the delivery address person and make it awkward situation (call record for the same Available) still to keep their point as expected thy don't follow client instructions but go ahead and call the person by taking the number from thr data base and create and awkward situation for us bcoz the other person calls n ask me if all is ok.. no one will on the face say that it's pathetic obviously bcoz it's a gift..n more over the telephone executive shares a pic tht was shared on the date of order again on the date of delivery stating even this was baked today we took this pic and not yours.. I actually resent her the pic marking common things in the pic then she accepted she resent the same pic n lied to me.. I have wht app for all dis..n now the owner says we apologized but she dnt mention wht all her executive did.. she even lied..but the owner played the victim card it's diwali and we are humans etc etc.. not sure how the cake tasted but the service was obviously pathetic and getting into the personal space and calling the other person just to prove them right and get the pic and send me whts app message that thy did this to make me happy when I raised an objection as y this was done despite me saying NO and to make me to remove the review from Google was the worst step.. beware before sharing delivery address bcoz thy will go to any extent to prove them correct and say thy did this to make u happy..call record and what's app chat available.. thy definitely lack honestly and client...

"Pathetic Attitude and very unprofessional behaviour ...!!

This review is being posted to inform the vulnerable experience faced by us from the cake shop "Sweet Passions". We are regular client for sweet passions and do order very frequently. Yesterdays experience has totally put us off with the unprofessional behaviour and the product served to us. It was a BIG LIE...!! Firstly to mention we ordered the cake 2-3 days prior to the birthday discussing the details of cake we wish to have. On calling the shop (Chembur - branch) we get to see a totally different cake pic which was totally different to what was mentioned and asked for.Over and above the staff was very RUDE in answering and replying...they were not even ready to listen to what is being told to them..the argueing staff hands over the phone to another staff member (Amruta) who says you can taken a refund instead. After much arguement and a time period of an hour they say the cake is ready what you wished for. It was my sister's birthday and we wanted to surprise her..when we had the cake checked it was the same Bloody cake with the cream disguised and removed and provided to us which we didn't want. Overall is that Sweet passions is taking all its clients for granted even after paying an expensive price for what we expect . This very unprofessional behaviour and lieing to customer is not what was expected and wanted.

A very BIG NO for the treatment and unprofessional handling of regular clients by Sweet...

I recently had the pleasure of visiting Sweet Passion for daughter’s 5th birthday and I must say, it was a delightful experience from start to finish. From the moment I stepped inside, I was greeted by a warm and inviting atmosphere that instantly made me feel at home.

First and foremost, let's talk about the star of the show - the cake. It was simply outstanding. Each bite was bursting with flavor, and the texture was perfection. It was evident that only the finest ingredients were used, and the attention to detail was impeccable. Whether you're a chocolate lover, a fan of fruity flavors, or anything in between, Sweet Passion has something to satisfy every sweet tooth.

But it's not just the cake that makes this place special. The service was top-notch. The staff were friendly, attentive, and knowledgeable about their products. They were more than happy to offer recommendations and ensure that my visit was nothing short of exceptional.

In conclusion, my experience at Sweet Passion was nothing short of fantastic. The combination of incredible cake, excellent service, and a welcoming atmosphere makes it a must-visit for anyone with a sweet tooth. With a few tweaks to enhance the ambience, this place could easily become the ultimate destination for...