Liberty Family Restaurant — Restaurant in Nagpur

⚠️ BEWARE! THIS RESTAURANT IS FRAUDULENT & IRRESPONSIBLE!!⚠️

I ordered Paneer Tikka Biryani from Liberty Restaurant via Swiggy, but instead, they sent me Chicken Tikka Biryani! As a vegetarian, this was a horrifying experience. This is not just a mistake—it’s serious negligence that could harm people with dietary restrictions, religious beliefs, or allergies.

When I tried to contact Swiggy, they did not allow me to raise the issue. So, I called the restaurant directly. At first, they picked up and pretended to listen, but the moment I explained the issue, they rudely disconnected the call. After that, they ignored all my calls. This proves that they are completely unprofessional and dishonest.

BIGGEST RED FLAG!

If they can accidentally send non-veg instead of veg, that means they prepare both together in the same kitchen, with no separation! There is NO guarantee that your vegetarian food is actually vegetarian.

❌ If you are Hindu, vegetarian, or have dietary restrictions, DO NOT order from this place! ❌

To hold them accountable, I have officially lodged a complaint with the FSSAI and attached photos of both the complaint and the food I received as proof. Strict action needs to be taken against such unethical practices.

WHY YOU SHOULD NEVER ORDER FROM HERE:

They ignore complaints and refuse to take responsibility.

They send the wrong food without any regard for customer safety.

They cut calls and block customers instead of resolving issues.

Veg and non-veg are clearly mixed – nothing is trustworthy here.

⚠️ If you value your health, beliefs, and money, STAY FAR AWAY FROM THIS SCAM OF A RESTAURANT! ⚠️

I am also raising this issue with The National Consumer Forum of India 🇮🇳 . Let's see if our country have decent protocol to take action against...

First of all if you are not able to fulfill your commitment then don't put the people in trap.

Now about the rating ,

We were almost 21 people and they served only 10 people then their food had finished . They just try to made excuse.

While asking for chilli paneer and extra chapati and so on, they just ignored and come after 20 minutes.

Our lunch had spoiled by their staff.

Staff member were not professional. They were like some cheap bar /hotel staff member.

They took more than enough amount by adding extra food item in bill which were recognised by us after discussing.

They paid us for extra kulcha, rice and all incorrectly.

Guys do not believe on staff , they will make you fool by saying just sorry, even captain of the group was also pathetic .

NOTE: If you want to arrange any party with more people then plz be sure that they will be making you fool by ensuring that they will give you full service.

We all were...

My colleague had organised and had invited us for the party on occasion of Women's Day.. It is said the" First Impression is the Last Impression ". And my experience at the Restaurant was not good. The Service and hospitality was totally missing and was Zero. We had to keep asking for water and food again and again, we were made to feel as if we were asking for free just like beggars. My colleague was feeling very embarrassed who had heard about the Restaurant and had a trust and believed that it is one of the best one but it turned out to be worst one. While Billing also there was manipulation according to the quantity they charged more than expected. Very Sad And Very Bad . Happy Womens Day became Unhappy Women's Day and pre -wedding ...