Blue Tokai Coffee Roasters | Vasant Vihar — Restaurant in New Delhi

Used to be a regular at Vasant Vihar, Basant Lok Blue Tokai. I've been to many other outlets of the branch in Delhi and they were all fine. However the staff at the café at Basant Lok is especially unprofessional. Besides the fact that they'd often forget about orders, and don't seem to care much about costumers, what struck me the most, and made me want to avoid the place in the future, is the fact that they'd let anyone in. People not even consuming in the café and instead bringing their food they've bought from street vendors are let in (altough a sign mentioning that outside food is not allowed, is put up in the café), while listening to music and watching videos on full volume, next to paying and actually consuming costumers. This is simply no way of running a place and is extremely disrespectful towards decent costumers, regulars, who'd go there to have a good time. The place would be nice otherwise, but the issue mentioned above ruins...

I had an extremely disappointing experience at this Blue Tokai outlet during my visit for breakfast. The staff was shockingly rude and completely indifferent to customer service. In particular, one of the employees, Pooja, displayed an unacceptable level of unprofessionalism and should not be allowed to interact with customers. Her behavior was not only rude but also dismissive, which is entirely unacceptable for a brand of Blue Tokai’s reputation.

It is truly disappointing to see such a lack of basic courtesy and hospitality from a well-known establishment. This experience has left me with no intention of ever returning, and I will certainly be advising others to avoid this location as well. I sincerely hope Blue Tokai takes customer feedback seriously and ensures better hiring and training practices to uphold the standards expected from...

Blue Tokai and the Vasant Vihar club where the cafe is located have jointly ruined the atmosphere of the cafe. It is now frequented by groups of businessmen to broker deals, property dealers and to hold office meetings. Members of VV club must show IDs. They are made to sign their guests in at the point of entry. Then how are groups of rank outsiders who are coming purely for using the cafe as office space allowed to hold meetings in the cafe? Often residents don't get a table. 90% of the users are holding office cum business meetings. The cafe is tiny and every word can be heard across the space. Most visitors do not look like guests of members. This rotten atmosphere is not seen even in the Blue Tokai cafe in the main Priya/...