McDonald's — Restaurant in Panvel

Feedback on My Visit to Panvel McDonald's at Orion Mall on 26/10/2024

I had planned a lovely evening with my daughter and ordered a Happy Meal along with a McAloo Tikki meal. When I reached the pickup counter, I specifically requested that the meals be served hot and fresh. The staff asked us to wait for five minutes, so we took a seat at a table. However, after twenty minutes of waiting, our order still hadn’t arrived, and it seemed they had forgotten about us.

When I approached the counter to inquire about our order, the manager responded rather arrogantly, insisting we be patient for our "hot and fresh" meals. I asked for the receipt three times, but he completely ignored my requests. When our meals finally came, the burger was cold, and both Cokes were flat—I might as well have been drinking sugar water.

I went back to the counter for a replacement, staff discover that the Coke machine was faulty, yet they still served us the same flat drink. Additionally, the French fries were disappointing, with only ten sticks in the packet. It feels as though McDonald's is cutting corners on quality.

I requested to speak with the store manager privately, as I didn’t want to create a scene. Instead, he insisted I come over to talk. Frustrated, I raised my voice, explaining the whole situation. I had taken my daughter out to spend quality time with her, especially since I have a busy work schedule, but that experience was completely ruined.

If this is the kind of service we can expect from McDonald's, I fear this store may not last long. The management should consider retraining the staff on how to interact with customers and respect their requests.

The manager did offer me a refund, but honestly, what I want is better service and food, not just compensation. I kindly urge you to look into this matter. I expect a call from your District Manager, as I don’t think the store manager is effective in handling such issues.

I want to know how you plan to make up for the time I’ve lost and hope for a more satisfactory resolution. I rarely give feedback like this, but I felt compelled to share my experience since it’s not what I expect from a big brand like...

The once-famous McDonald's establishment seems to have experienced a decline in quality, particularly noticeable in the taste and freshness of their signature burgers. The burgers, which were once a hallmark of consistency, now lack the flavorful profile that patrons came to expect. The degradation in taste suggests a departure from the quality standards that contributed to McDonald's reputation.

Freshness, a key element in fast food, is an area that requires significant improvement. The ingredients don't seem as vibrant or as crisp as they used to be, impacting the overall dining experience. The lack of freshness detracts from the essence of a fast-food meal, and it's a deviation from the standards that customers have grown accustomed to over the years.

Moreover, the current taste of the burgers no longer justifies the price point. Previously, McDonald's was synonymous with affordability and taste, but the recent changes in flavor don't align with the cost. The value proposition seems to have shifted, leaving customers feeling that the quality no longer justifies the expenditure.

In summary, the McDonald's under review has faced a decline in the quality of its burgers, marked by a loss in taste and freshness. These aspects, coupled with a perceived mismatch between taste and price, indicate a departure from the standards that once made this establishment a go-to for fast-food enthusiasts. It may be crucial for the management to address these issues to restore the trust and satisfaction of their...

Half heartedly I need to say this that this time my experience was worst...1st we ordered something as maxican wrap , Mexican aloo tikki and normal aloo tikki burger...they gave us 2 aloo tikki burgers ...I have been to this place ample of time so I know what it is actually..I went and told that staff person he denied two times I asked him to check the bill and it turned out I was right...even if it was simple allo tikki the vegetables weren't placed proper ..and on name of the vegetables it was only onion in both.thats so disappointing ...they gave us new one...when the Mexican wrap arrived same ...they didn't put any maxican sauce in it and no veggies as such...this made me really angry ...I told them to change it...because whatever money we pay we should get the deserving isn't it? It was the worst experience...I have been there before also so I know but if in my place someone else would be there then their money would have gone wasted... And now food doesn't seem appealing like before ...this is the biggest disappointment I ever came across especially in McD...they gave me a new wrap ..may be the same in which they put up the sauce and made it hot..because before it wasn't ...I totally respect that food should not go to waste...I would request everyone to check your meal ...that what you are ordering and what you are receiving is the same ... because your money shouldn't go to waste...staff was good no queries but somethings can't be ignored...