Starbucks — Restaurant in Pune

Visiting Starbucks at Westend Mall on Friendship Day made the occasion even more special. There’s something about celebrating with a comforting drink in hand, and this outlet provided the perfect ambiance for a relaxed and fun catch-up session. The familiar aroma of coffee and chocolate, combined with the cozy interiors, set the mood just right for a memorable time with friends.

As always, I went for my Double Chocolate Chip Frappuccino, my all-time favorite. It was perfectly blended—rich, creamy, and packed with chocolate chips. I also tried their Chocolate Milkshake, which was just as indulgent and smooth, making it the ideal drink for the occasion. One of the things I love about Starbucks is their consistency in taste, and this outlet didn’t disappoint.

The seating arrangement was comfortable, making it a great spot to just sit back, chat, and enjoy the company of friends. Even though it was a busy day with a lot of people celebrating, the service was quick, and the staff was friendly and welcoming. They handled the rush well without compromising on quality, which made the experience even better.

Being inside Westend Mall, this Starbucks had a lively yet cozy vibe. After enjoying our drinks, we took a stroll around the mall, which added to the whole Friendship Day experience. The overall ambiance of the place, along with good company and great drinks, made it a day to remember.

For me, Starbucks at Westend Mall is the perfect place to hang out with friends, whether it’s a special occasion or just a casual meet-up. The combination of a warm atmosphere, delicious drinks, and great service makes it a spot I’d...

The guy behind the counter "laughed out loud at my order" (a short cappuccino). I am unsure why. It was definitely derisive and rude.

Next, I had a Starbucks membership card I'd gotten from another outlet that I had visited a while ago. I was not very informed about the workings of the card. But since I had it, I handed it over to this same guy and asked if he could add the current bill's points to it. He swiped my card and said while "laughing" that the card is not registered and has zero points.

After I was done with my drink and leaving the cafe, he called out and said Thank you My Name. I turned and saw him laughing again and he repeated Thank you. I turned back and left.

Is this how you treat your customers? By making them feel small and stupid? It was late and I only needed a small pick me up and hence the small order. Do I have to give explanations for what I choose to consume though? Is it not the staff's prerogative to talk about the membership card politely if a customer is uninformed? At no point was I rude to anyone there. Why then was I subject to derision? My bad that I didn't catch this guy's name. Rest assured I will be taking this up seriously with customer support if Starbucks...

I’d like to take a moment to appreciate Snehal at Starbucks. She truly makes my coffee experience special every single time I visit. Her attention to detail is incredible—no matter how busy it gets, she always makes sure the coffee is perfectly crafted, with just the right taste and temperature. It's clear she takes pride in her work, and that care shows in every cup.

What really stands out is her consistency. Whether it’s early in the morning or later in the day, I know I can count on her to make a great coffee that lifts my mood. Her positive attitude and welcoming smile always brighten the atmosphere. She remembers regular customers and makes everyone feel valued and comfortable.

In a fast-paced environment like Starbucks, it's not always easy to deliver both quality and personal service—but Snehal manages to do both effortlessly. She’s a true asset to the team, and it’s people like her who turn a regular coffee run into a genuinely enjoyable experience.

Thank you, Snehal, for always making my coffee just right and for bringing such great energy...