Domino's Pizza | Model Town, Jalandhar — Restaurant in Punjab

I recently had the unfortunate experience of visiting a Domino's outlet, and I must express my profound disappointment with the establishment. From the moment I stepped inside, it was evident that this visit was going to be far from satisfactory.

Firstly, the state of cleanliness—or rather, the lack thereof—was appalling. The floors were visibly dirty, with remnants of food and debris scattered around. It was as if the area had not seen a broom or mop in days. Such negligence in maintaining basic hygiene is unacceptable for any dining establishment, let alone one of the leading names in the food industry.

The washroom doors were left ajar, revealing an equally disturbing sight. The facilities were in a deplorable condition, with an unpleasant odor permeating the air. It was clear that the washrooms had not been cleaned or maintained properly, further highlighting the outlet's disregard for sanitation standards.

Adding to the overall disarray was the state of the dining area. The table I approached had not been cleared from the previous patrons. Leftover food scraps, used napkins, and empty drink containers cluttered the surface, making it impossible to sit without first cleaning it myself. Such a sight is both unappetizing and unacceptable, reflecting poorly on the staff's attention to detail and commitment to providing a pleasant dining experience.

Furthermore, water glasses were haphazardly strewn about the outlet. It seemed that no effort had been made to clear and organize these items, contributing to the chaotic atmosphere. The lack of cleanliness and orderliness was, quite frankly, astonishing and inexcusable.

Overall, my visit to this Domino's outlet was nothing short of disastrous. The sheer lack of cleanliness, organization, and attention to detail left a lasting negative impression. As a frequent patron of Domino's, I hold the brand to a higher standard, and this experience has severely tarnished my perception. I sincerely hope that the management takes immediate and decisive action to address these issues and restore the outlet to a standard befitting the...

One star, because I cannot make it -500. Where do I start, it’s one of those places, that ticks every single column in “NO” section. approx 10 minutes wait before someone acknowledged u another 5 minutes wait before someone took our order and charged us well I guess, all three guys had emergencies on their personal phones, as evident by their laughing while taking on mobile phones we asked for sizes and no one was able to tel us how big pizzas were, I mean seriously showing an empty pan to customer is soooo hard, but then again they probably never washed their pans (as evident from dirty and oily crusts) finally ordered and paid, but wait another 15 minutes, and ask staff again, whether order went through or not, and being told sorry, it just went through now another 20 odd minutes, till we get the order pizzas felt both Under and over cooked at the same time crust tasted and smelt like off-beer crust was dirty from corners, like burnt grease, and very oily and store itself wasn’t that clean either, felt more like a highway dhaba rather than upscale Restaurant

I answered the message I got with genuine review and store manager (or area manager) wasn’t that interested in feedback. But then again a store manager, doesn’t care enough about the logo of the store being upside down, what can be expected as for company image and customer feedback?

I personally would not be visiting the...

I had the most disappointing experience at Domino’s today. The management and staff were absolutely unprofessional and lacked basic customer service sense.

I decided to place two separate orders — one for dine-in and another to take away later. I specifically mentioned that I wanted to enjoy the first order at the restaurant and get the second one freshly made when I was about to leave. The person at the counter suggested clubbing both orders, assuring me that he’d inform the chef to prepare the second one later. I trusted him — but guess what? Both orders were made together, and my takeaway pizzas got cold before I could even finish my meal.

When I confronted him, he didn’t even apologize. The staff seemed confused, careless, and lacked any sense of responsibility. The manager was the worst part — not wearing proper uniform, looking completely uninterested, and behaving rudely when questioned.

The overall hygiene was pathetic — insects around, no tissues available for dine-in, and poorly maintained tables. The entire setup felt unhygienic and unprofessional.

This was a terrible experience from start to finish. Domino’s really needs to train its staff and fix its management — otherwise, it will lose loyal...