Behrouz Biryani Porur — Restaurant in Tamil Nadu

I ordered mutton biriyani though Zomato yesterday, the order came on time, but when I checked, the parcel it was missing gulab jamun. Called porur Behrouz to mention about the missing item, he apologized and said it will not happen and send gulab jamun in separate delivery. But, the gulab jamun were sour and should have been prepared 2 days ago though they claim it is made fresh.. I have asked the delivery person to check its taste and then he called his manager to inform that it was bad. The manager mentioned to me that they have 8 level of quality standard and take this as a serious feedback for correction and promised me that I will be receiving fresh gulab jamun in next 1 hour. It has been more than one day and no one bothered to call me and it shows what level of service Behrous provides to its customers. When they could not even keep up their promise to deliver a Gulab Jamun for their fault, How would they even bother to keep up the promise of implementing the genuine feedback from customer to improve their standard..Very pathetic experience and decided I should refrain ordering from...

Subject: Refund Request for Incomplete Order – Order on 2nd July

Message:

Dear Team,

I had placed an order for Behrouz Biryani – 2 servings on 2nd July. The order was delivered just now, but when I opened the package, I was shocked to see that there was hardly any food inside, and no chicken pieces at all—only masala and rice.

This quantity is not even enough for one person, let alone two servings. I am highly disappointed with this kind of service from Behrouz, which feels like a clear case of cheating customers.

I have attached photos of the delivered food as proof. This is completely unacceptable for an order worth ₹800.

I am requesting a full refund of ₹800, as the food was not as described and not fit for consumption. Kindly take this seriously and process my refund at...

Via Swiggy I ordered paneer subz biryani for today's lunch as I liked the subz biryani I had yesterday. Guess what today I received steamed white rice with two gravies (paneer gravy and some veg gravy)...its not even flavored rice.. just old rice from the previous day... you can never claim chawal and gravy as biryani.... it doesn't stop there.... The rice and gravies were prepared the previous day ie., they were leftover stored from the previous day. I could clearly see the difference between the food I had yesterday and what I received today. Such a food brand scamming customers... You know what we aren't paying this much money to eat your left overs. I wish food inspection happens and this...