Dindigul Thalappakatti Restaurant — Restaurant in Tamil Nadu

Hi I was really Really Disappointed with your restaurant located at Periyar Nagar (Perambur) Entered the Restaurant around 15.03 Pm Restaurant was empty with only 2 tables were occupied and Restaurant had 3 captains on the shift and 4 waiters

I was Seated at Tabel no 23

Waited for 15 mins no one addressed to take order or pour water inspite of having 7 staff and only 2 occupied table I have to Grab a menu myself from Near By table

3.Then requested a waiter to call captain to take order

4 .Mr Stephen (Captain) came to the table I ordered 1xMutton Briyani Requested for drinks Reply from captain Kitkat milkshake (Not available) Oreo milkshake (not Available) Mango Lassi ( Not Available) Plain Lassi (Not Available)

Finally he told yes to Jigarthantha 😇😇😇😇

I was Already disappointed with waiting to take order and no drink Called Stephen to check on my Briyani since I already waited 20 mins Time was 15.43 pm already

Then it took me 27 mins To serve my 1 Mutton Briyani to my table (No where in the world it will take 27 mins to serve a Precooked Food after placing order )

Inspite Of Waiting 40 mins (15.03 to 15 .43 pm) I had a disappointed cold Briyani to the table And mutton Piece were Dry and black in Colour (Photos Attached for consideration) No Temperature difference between Raitha and Briyani

Taste and Quality of the Briyani was very Poor and customer Service was Worst

Captains has to Stay in the floor to check with customer food Enjoyment and not be Relaxing leaning on the wall or staying in Kitchen

I had a very Disappointing afternoon overall I addressed the same to Restaurant manager MR Vignesh Kumar but no Response from him .

Please take the Feedback in to Consideration and do the Needful

I will never Return back and will never suggest this place to my Friends ☹️👎👎👎 Pure...

No wonder why we have so many positive reviews. Before providing the bill they ask you to write. If you said you will do it later, they insist you yo write now and wait with a phone to take screenshot. Though we are not obliged to give 5 star but when someone stands next to us, it makes it tough to write genuine feedback especially when you have issues with the service. Food is good. Best thing to try here is Nool barota, chicken bbq, roti, Natu kozhi chicken gravy is my all time fav. Crispy prawns were so much of oil, they dint even put in strainer i believe as i can see lots of oil on the plate they served. The main dispointment was i booked through swiggy. I paid for the booking to get free desserts for 2 ppl. When i enquired as soon as i entered they said that is only at the end. We had dinner and asked for dessert they said only after payment we can get that. We paid via swiggy and gave them the screenshot. They said no madam free dessert is not available for this booking and only flat disc is there, then i had to show the screenshot that i had taken while booking where it mentioned flat offer + free dessert. Then after so long time they said okay. Then we asked for dessert menu, they said we can give only gulabjamun, i was still fine. But they gave only 1 instead of 2. For which I had to wait for litterally 25 mins without doing nothing. Its utter waste spending so much time. Worst expereience i have ever faced. Pls get to know the deals that you guys are offering in food platforms. Dont cheat people with terms and conditions. Not everyone will argue with proper documentation. My husband was like, why are you wasting time here for one small gylabjamun instead i will get good one outside. Its not about small or big, it is about the promise they made and...

To, The Management Subject: Complaint Regarding Poor Service and Food Quality Dear Sir/Madam, I am writing to express my strong dissatisfaction with the service and food quality I experienced at your restaurant yesterday 15 th Sep 25.

I visited your outlet around 6:45 PM and placed an order for:

1 Malai Nadu Chicken with Dosa Offer 1 Nenju Kari Gravy with parota offer 1 Plain Biryani

At the time of ordering, I was informed about your “Unlimited Offer” and opted for a parcel with each 3 nos iam okay with that . However, I was asked to wait as the items were “in transit” from Anna Nagar. I waited patiently until 7:30 PM, when your supply van finally arrived. Even after that, I was not given my order until around 8:00 PM—over an hour of waiting.

To my disappointment, when I reached home and opened the parcel, I found:

The Nenju Kari Gravy was extremely watery, with no proper thickness or consistency.

The side dish gravy, which I specifically requested multiple times, was not provided.also tha quanty you guys provided is horrible already the box is small the content is so small in that ...

Only the meat items were somewhat satisfactory in taste. This experience left my entire family deeply disappointed. Not only did I waste valuable time waiting, but the food served also did not meet even basic quality standards. We feel our money was completely wasted.

Such misleading offers and poor service damage the trust of your customers. Please take this feedback seriously to improve your service and quality. As for us, we will not be visiting or recommending your restaurant again. How you will compensate my money and...