Domino's Pizza | Sholinganallur, Chennai — Restaurant in Tamil Nadu

Dear Domino’s Customer Service,

I am writing to express my deep frustration regarding the repeated delay in delivering my recent food orders. On 4 June 2025 and again on 5 June 2025, my orders were significantly delayed, causing not only inconvenience but also disappointment—especially given that I chose Domino’s expecting timely service.

Despite your brand's commitment to “30 minutes or free,” neither order was delivered on time, and no appropriate compensation or explanation was provided. Having this happen once is frustrating, but for it to happen again the very next day is unacceptable.

I hope you understand how inconvenient and unprofessional this experience has been. I expect Domino’s to take responsibility and provide an explanation and a resolution for this issue. At the very least, I would appreciate an assurance that this won’t happen again, along with appropriate compensation for the repeated inconvenience.

Please look into this matter urgently. This is one of the poorest services I have experienced so far from a company like Domino’s.

Order Details:

Order #84 ], placed on [5 June 2025], delayed...

I placed a pizza order through the Domino’s app at 7:09 PM, but I only received it by 8:32 PM — more than an hour later! There was no contact number available in the app to follow up. Finally, at 8:10 PM, the delivery person called and said, “We’re starting to make your pizza only now. Should we proceed or cancel?” Seriously? Why did I wait for over an hour just to hear that?

To make it worse, the delivery person spoke very rudely to me. The app showed the pizza as “delivered” even though they hadn’t even started making it. This kind of misleading tracking and poor customer service is unacceptable.

More than time I’ve had issues. I’ve experienced problems at multiple Domino’s branches. Here’s my personal rating based on past experiences:

Siruseri – ⭐⭐⭐☆☆ (3/5)

Kelambakkam – ⭐☆☆☆☆ (1/5)

Mayajaal – ⭐⭐⭐⭐☆ (4/5)

Sholinganallur – ⭐☆☆☆☆ (1/5)

Thuraipakkam – ⭐⭐⭐☆☆ (3/5)

As a Tamil saying goes: “Onnuku Onnu Salachathu illa” — nothing is in sync.

Please ensure your staff is trained properly and knows how to treat customers with respect. Poor service like this really damages...

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