Barbeque Nation — Restaurant in Thane

Food Quality (1/10): The food at BBQ Nation was nothing short of appalling. The barbecue dishes were overcooked, dry, and devoid of any flavor. The limited buffet selection appeared as though it had been sitting out for hours, and every bite was a culinary disappointment.

Service (1/10): The service at BBQ Nation was excruciatingly slow and inattentive. The staff seemed more interested in chatting among themselves than in ensuring a pleasant dining experience for customers. Waiters appeared disinterested and failed to respond promptly to requests or refills.

Ambiance (2/10): The lack of air conditioning in the restaurant is inexcusable. Dining in a hot and stifling environment is torturous, especially when the primary cooking method is grilling. It was an entirely uncomfortable and unpleasant experience.

Logistical Failures (1/10): BBQ Nation's logistical issues were beyond belief. Buffet items frequently ran out, and the staff displayed no urgency in replenishing them. Customers were left scrambling to grab morsels of food before they disappeared.

Consistent Disappointment (1/10): What is most infuriating is the utter consistency of the problems. Despite two visits within a year, none of the issues appeared to have been addressed or improved upon. The lack of progress or commitment to betterment is a severe letdown.

Hygiene Concerns (1/10): The cleanliness and hygiene of the restaurant were questionable. Dirty utensils, tables, and cutlery were commonplace. It raised concerns about the overall sanitation and safety standards of the establishment.

Value for Money (2/10): Considering the exorbitant prices charged by BBQ Nation, the overall experience was a poor return on investment. Customers should expect much better value for the money spent.

Staff Attitude (1/10): The waitstaff exhibited a disinterested and dismissive attitude. Customers' needs and concerns were largely ignored, and it felt as though the staff cared very little about their satisfaction.

Management Ineffectiveness (1/10): The recurring issues at BBQ Nation reflect poorly on the management's inability to address and rectify the restaurant's shortcomings. It raises questions about their commitment to providing a quality dining experience.

Total Disregard for Customer Experience (1/10): BBQ Nation appears to have little regard for the overall customer experience. This establishment fails on multiple fronts, and it's a place that I would strongly advise others to avoid.

Unsatisfactory Resolution Attempts (1/10): After expressing my dissatisfaction with the manager, the response was equally disappointing. Instead of acknowledging and addressing the numerous issues, the manager offered a discount for a future visit, blaming the problems on "unexpected crowds." This response was unacceptable, as the restaurant was not particularly crowded during my visits. It indicates a lack of accountability and an attempt to deflect responsibility for the subpar experience onto external factors. Such a response only compounds the frustration and disappointment experienced during the visit, as it suggests a lack of genuine commitment to improving the restaurant's quality and service.

Overall Rating: 1/10 In summary, BBQ Nation is a restaurant that deserves severe criticism for its deplorable food quality, abysmal service, lack of hygiene, and consistent failure to meet even basic customer expectations. It's an establishment that falls far short of acceptable standards and should be avoided...

One of my friends had been craving barbeques for a few days, so we thought, what better place to go to than Barbeque Nation - and that too when it was the closest restaurant serving proper barbeques. If you aren't familiar with barbeque nation, they serve a set menu which changes fortnightly. Our server for the evening was Motiar - he's a well-groomed and pleasant person with polite mannerisms. Throughout the evening, he was always around whenever we needed him and provided prompt service. We started off with Achari grilled veg, paneer lajawab, and chatpata pineapple on the skewers. I didn't like the pineapple too much - somehow, I've never been a fan of cooked pineapple - but the Achari veg and the paneer lajawab were good. We also tried the Cajun spiced potato and the Kashmiri kebab which were both delicious - to the point that we asked Motiar to repeat the Kashmiri kebab. We also tried the non veg skewers - chicken Satay in peanut butter sauce, lasooni fish tikka, and soya chilli prawns - all of which were great. The chicken Satay in the peanut butter sauce could have been better in terms of both taste and texture, while the fish and prawn, both were good. We also tried the tandoori tangdi and the mutton gilafi kebab both of which were good, especially the tandoori tangdi - which was cooked with the skin - I loved the crispy skin on the tangdi. We also tried the Pani Puri, Sev Puri, and Dahi puri - I especially liked the mango flavoured Pani which they had made for the Pani Puri. Even the sev puri was great - way better than most roadside places at which I've had sev puri. We also tried a wok combination of chicken salami, chicken chops, rice, mutton kheema, and noodles - which was also quite good - although it could have been better. For main course, we tried the chicken butter masala, fish in lemon butter sauce, egg masala, shikari gosht, aloo posto, dal methi, and maa ki dal. The highlight in the main course was fish in lemon butter sauce; the chicken butter masala and shikari gosht were good, but the chicken seemed a little undercooked and the lamb, a little overcooked; even the egg masala was okayish, but all of these tasted great with the garlic naan. Even the aloo posto was delightful and tasted great with the steamed rice and maa ki dal and dal methi. We also tried the awadhi chicken dum biryani - while the taste was good - it emanated a strong aroma of cardamom - which was a bit off putting. For desserts, we tried the gulab jamuns and jalebi with rabdi - both of which were delicious. The cheesecake and the caramel custard were both mediocre. We even tried their kulfis which were topped off with different combinations of chia seeds, sevaiyan, rabdi, and even sweet jelly pieces. We tried three flavours - pan, Kesar pista, and malai - and all three of them were absolutely delightful. Overall, we had a very pleasant dining experience and I would surely want to visit again...

Well, when I think about barbeque food I think about Barbeque Nation! Visited BBQ Nation after long time n this time it was Korum Mall, Thane 2nd floor branch.

Ambience : Spacious place with 2 compartment one is outside seating n Inside seating, again inside seating has 2 sides one for big groups like corporates big size groups, big families n another one is for bunch of 4 ppl & couples. all of 'em have comfortable seating, but key is to always seat near buffet counter which I always prefer.

Mocktails : They have variety of mocktails,I tried Blue Lagoon, Fruit Punch and Strawberry Mojito all were refreshing, Mojito was quite heavy. again they have option for beer as well.

Food : As soon as you entered this place the first thing you'll notice is big flames from the glass kitchen, Live chat counters, and aroma of BBQ's all over which will make you hungry.

I started eating at live chat counter Pani Puri, Dahi Puri, Sev Puri and variety of Veg Tikkis.

Soups and Salads : Veg Munchow, Non-Veg it was Mutton Shorba available. They have 6 types of salads which were freshly made.

Skewers : All the starters were served at your own BBQ equipped table, In non veg I tried Marinated Grilled Prawns, Flamed Grilled Basa, Salacious Chicken Tikka, Tender Chicken Tangri. as demanded they made it more spicier and they're humble enough to make a starter of our choice which were available from the option, so asked for Butter Garlic Prawns and Tangy Spicy Chicken Wings. Prawns n Tangri are must try.

In veg I tried Tandoori grilled paneer, Cajun spice potatoes which were good.

Mains : After lot's of unlimited starters I manage to eat some of main course which were Butter chicken which is my all time favorite, egg masala,fish in chef signature sauce, aromatic gosht with butter naan.

They also have more options in rice, Dal tadka rice, Kashmir Pulao, Murg Dum Biryani, Egg Biryani and in Chinese Chicken, Veg Fried rice and Noodles with Manchurian gravy.

Moving to the best section which I loved the most from the BBQ Nation is Dessert section, they have whole spread of Indian n Conti Dessert which is pleasant to eyes n stomach as well. I had Gulab Jamun, Phirni, Shahi tukda, Pastries, Gooey brownies, Custard.

In Ice Cream they have 2 varieties, Kulfies they have 6 varities i had Kesar and mango.

After all this eating I still left for testing some of their food items from each section cz they have 100 food items in their menu.

So again it was a good experience at BBQ Nation.

PS : Unlimited food with your gang! N if it's a special occasion they always have some...