Dough & Cream Vikaspuri New Delhi — Restaurant in Vikaspuri

If you're a coffee aficionado on the hunt for a delightful oasis in Vikas Puri, look no further than Dough and Cream. With multiple branches spread across New Delhi, this renowned coffee shop has garnered a well-deserved reputation for its heavenly cold coffees, mouthwatering pastries, and indulgent shakes.

Upon stepping into Dough and Cream, you're immediately enveloped in a warm and inviting atmosphere. The charming interior, adorned with cozy seating arrangements and appealing decor, creates the perfect ambiance for relaxation or catching up with friends.

Now, let's talk about the star of the show: the coffee. Prepare to be enchanted by their cold coffee creations, meticulously crafted to perfection. The baristas at Dough and Cream possess a true artistry when it comes to coffee-making, ensuring every sip delivers an exquisite balance of flavors and a refreshing chill. Whether you prefer a classic iced coffee, a velvety frappe, or an indulgent mocha, their menu caters to all tastes. But Dough and Cream isn't just about coffee. Their assortment of pastries is a true delight for the senses. From flaky croissants to decadent cakes and scrumptious muffins, each baked good is a testament to their commitment to quality and taste. The pastries here are not just visually appealing but also incredibly flavorful, making them the perfect accompaniment to your coffee experience. For those seeking a sweet escape, the shakes at Dough and Cream are a must-try. Creamy, rich, and bursting with luscious flavors, these shakes are a sinful indulgence that will leave you craving for more. From classic favorites like chocolate and vanilla to inventive combinations that tantalize your taste buds, the variety on offer ensures there's something to please every palate.

What truly sets Dough and Cream apart is their unwavering dedication to customer satisfaction. The staff members are friendly, knowledgeable, and always ready to assist you in making the perfect selection. Their genuine passion for their craft shines through in every interaction, making your visit an enjoyable and...

I didn't really want to give this place a 2 star but they've messed up 2 times now. I loved the quality of their food but I was disgusted by 2 instances which I'll list below-

I was with my friends and we ordered paneer pizza. We had to return the pizza and ask for a new one because there was a mosquito in it. We thought that they'll bake us a new one but instead they just waited a bit and cut out a small slice where the mosquito was. We didn't really say anything but while eating the pizza when I took a bite of the paneer, there was a thread inside the paneer? I was comfused as to why there would be a thread and my friends stopped coming after this incident.

I still gave them a second chance but yesterday was the kind of thing that should never happen in any place that's serving food. I ordered the fries and the peri peri chicken wings. The fries were really good but when I got the peri peri wings and took the first bite, I noticed a bit of pinkish colour in the chicken as if it was not cooked. I took another bite and that's when i was thoroughly disgusted. The chicken still had blood inside. When i asked the manager to take a look and he brought the chef. The first thing i didn't like was that the chef tried to convince us that it was only that piece and the others were fine, there was blood in other pieces as well. The second thing was that the manager didn't give us a refund when I asked for it as I didn't want to eat anything else frim the shop. He told us that we could pick anything we'd like from the store but after seeing blood in their food I don't think someone could eat anything else. We did take to pastries amounting to the same price but I would've appreciated a refund after what had happened.

The only reason I'm not giving them a 1 star is I've had food from here many times and it was better than the food you get in cafes both in taste...

Dear Dough and Cream Customer Service,

I hope this email finds you well. My name is Rahul, I made a purchase from your M Block Vikaspuri branch at 3:30 PM today. I wanted to bring to your attention some concerns I had regarding the quality of the products I received.

I purchased a cake and pastries, but unfortunately, the cake was not fresh and had a noticeable odor. This was quite disappointing as I have been a loyal customer of Dough and Cream and have always enjoyed the freshness and taste of your products.

I believe in the quality and reputation of your brand, and I wanted to reach out to express my disappointment with this particular experience. I hope this issue can be addressed promptly to maintain the high standards that Dough and Cream is known for.

I kindly request that you look into this matter and take the necessary steps to ensure the quality of your products at the M Block Vikaspuri branch. Your attention to this issue would be greatly appreciated.

Thank you for your time and understanding. I look forward to your response and a resolution to this matter.

Sincerely, Rahul

Feel free to make any adjustments or additions as needed before...