Domino's Pizza | Khudiram Bose Sarani, Kolkata — Restaurant in West Bengal

This particular Dominos Store is Harassing many customers including me for years. I am writing a detailed review for everyone who sees this to be fully aware of the horrible experience you will encounter 80% of the time if you're ordering from this particular store.

Main Problem. - The Store doesn't pickup calls. The Phone no that is provided in google or Zomato or anywhere, either doesn't exist or switched off or something. You will never be able to connect to the store to enquire about anything. Even Dominos Customer support can't reach out to them on call. And this has been going on for years. So clearly it's not as simple as their phone is having some temporary problems. They intentionally do not make their phones available as they know that people will only call to complain because that is how bad their service is.

80% of my orders are not on time. When we're fortunate, its 20-30 mins late. And the other times, The orders come after even 2.5 hours. I am surprised that they are not in Guinness world record for taking the most time to deliver a food order. One of my orders even came after 3.5 or 4 hours. Just think about that for a second.

The Store manager is Rude and obnoxious. Multiple times when the order is just handed over to the delivery partner and we get to call them instead of the store, I have asked to please pass the call to the manager. When we spoke, neither he solved any concerns nor he cares for any of them. Sometimes when I try to tell him about my problem, he cuts the call rudely or just doesn't answer.

My Suggested Solution: Dominos Needs to get this store on check. They need to be taught customer service and how to deliver on time. There are two other stores close to this store and they are doing just fine. And if Dominos can't do that, THIS STORE NEEDS TO GET SHUT DOWN. As much as I sometimes think that this store should get shut down when I'm frustrated, I still don't want that. There are many people whose jobs depend on this. So the best solution is that Dominos please take a look at this and do something so that many customers like me are saved from the...

As of pizza, it's as usual as you expect from Domino's India.

The worst thing here is the staff. I've had pizzas from at least 10 outlets in Kolkata, but never seen such horrible staff like here.

My story here with the rude staff:

I ordered 5 pizzas and 2 of them had literally no cheese on them. It's like only a bread with sauce on top and the toppings. A very disgusting thing about Domino's India is that they don't take queries and complaints directly from customers. I raised the complaint on the app and the specific restaurant staff called me. And then it starts,

I told them that there's so less cheese that it's not edible, but the staff was not ready to admit that. He was talking rudely from the beginning and later was thrashing me like I was lucky even I got the pizza. He was telling me to bring that pizza back to the restaurant and then he'll examine it himself.

Never had such conversation with any franchise. The staff was very unprofessional and clearly not in right mind. Unfortunately I didn't get my issue resolved neither the refund. Will never order from this outlet again.

Verdict: Avoid this outlet if you're ordering...

I went with my friend to order and dine at this Dominos Nagerbazar. Due to covid restrictions the shop dining gets over at 8pm. I reached there at around 7:50pm. Only one person was in the queue of ordering. Despite the other counter was empty the counter girls asked us to stand in the queue. I waited there for more than 10 mins and they were not listening to my order. Ultimately when they listened they informed that dining is closed and I can only takeaway which I never expect after standing in empty counter for more than 10 mins. They behaved very arrogantly. I asked for everyday value combo but they denied the same whereas I can see it the website while ordering online. Very bad experience from dominos. Will never visit again. Dominos you lose your customer. I dont know where do these girls get such attitude. They lack basic discipline. I returned...