Teras Cafe — Restaurant in Batam City

Disappointment!

I had ordered French onion soup and premium Australian sirloin. The soup that I received was a cream soup that taste like Campbell cream of mushroom soup. Thinking that they made a mistake, I sent it back but was given back the same soup 2 minutes later. The waiter insisted that it was French onion soup as there were three little onion rings inside. After a while I gave up arguing with him. To the owner - please change the description to cream of onion soup so as not to mislead your customers.

I requested for the sirloin steak to be medium but what I got was well done. Should I send it back? Maybe, but after the soup episode, do you think I can convince them the steak is well done and not medium?

I had read mixed review about this place and only reason I ate here tonight was because I couldn't decide where to eat and decided to give it a try. My mistake! Disappointing dinner and the steak is no better then what the stall at A2 Food Court nearby would serve and they are much cheaper.

If you want to eat here, please lower your expectation so as not to be disappointed like me. The attached pictures show an authentic French onion soup and what they serve. Also picture of their premium Australian sirloin and the supposedly medium done...

update I spoke to 3 members of staff, politely and in Indonesian...no response except a 'iya' and a smile. I asked to speak to , I presume, the duty manager, she listened to me, made sympathetic noises aaaand that was it, no attempt at all to rectify the situation. Trick me once etc etc, we won't be back.

Apparently 'the best steak in Batam' not in my experience. I ordered a rare sirloin steak, it was neither rare nor sirloin. Huuuuge ring of fat around the 'sirloin' like a chop and barely medium and definitely NOT rare. Served with nice Al dente veg and oven chips...very disappointed I've been looking forward to this all week. Husband's deer steak was delicious although the fish and chips were...

Dinner at Teras Cafe on 13 June 2024. Ordered a Grilled Salmon with Veloute Sauce, Mushroom soup and hot lemon tea. Food: 2/5 Service: 3/5

Drinks arrived quickly. Food really took a while to arrive. Salmon was really dry and overcooked. It ended up fried. Mashed potatoes was tasteless and dry, not creamy at all. Side vegetables were fresh but tasteless (do salt the water/vege). Mushroom soup was ok-ok. Staff forgot to set cutlery on table earlier and took a while.to bring up cutlery, my food had cooled down by then.

Beautiful space but food it what I'm there for. And it was really disappointing. Service is...