Kou Dimsum Parlour — Restaurant in Denpasar Timur

Please pay MORE attention to guests' orders.

We've dine in here several times in the past and this is the only time I felt deeply unsatisfied & disappointed with their service.

We have no problems with our food orders. It served perfectly and tasted good. The nightmare began when I ordered the drink. To avoid misunderstandings with the wait staff, I did already pointed what I want to drink with my index finger. It was a glass of MOCKTAIL called ORANGE PASSION. When the drink served, I sip half of it without suspicion as I was so thirsty as well. That's when I realized that the drink tasted like it has vodka in it. I asked my friend to taste it and she can tasted the vodka too.

I don't know where the miscommunication happened. And I usually would be happy to let my hair down by drinking alcohol; but, I simply cannot. I'm breastfeeding. I had my infant with us when this disastrous lunch happened.

Upon realising what happened, we ask the bartender in front of us what drink it was. He said that it's not Mocktail. It was a cocktail and I forgot what he said the name was. I called the wait staff again to ensure what it was, the wait staff didn't even know it was in fact a cocktail. She insisted it was a mocktail. The bartender then corrected her and confirmed it was a cocktail. The wait staff then apologized but that was it. I asked them to remove the cocktail from the final bill but they can only apply 10% discount on our final bill, which is less than the price of their cocktail. Had I not asked for it, they won't bother to discount me. What I truly want wasn't the discount. I want their sincere apology and ensure us that it won't happen again to other people.

Once again, I had my infant with me all the times when I was there and they didn't even take my drink order seriously.

I regret ever spent my money...

Wanted to try a Vietnamese resto in the same Renon Plaza Mall but it may have closed for good. Found this gem as a result. Wife and I ordered HongKong fried rice, hakau, crispy pork belly and Special Congfun (aka Chee Cheong Fun). What made it special was the filling was first wrapped in spring roll wrapper, deep fried THEN wrapped in steamed rice wrapper. Delicious! Everything was better than any Dim Sum place we've been to over the 10 years I have lived in Bali, including the avocado juice she had and my lemon mint iced tea. Prices are reasonable given the location, the government center. But due to the covid thing, we were the only diners, and we chose to sit outside for further social distancing. The only downer was the fried rice, which though very tasty, arrived at the table lukewarm. Since we were in the alfresco dinin area on a breezy day, it got cold quickly which then left a greasy aftertaste. Nevertheless, we will be back to try their...

Love the food, the price is reasonable. When you feel like Chinese food this is the place. Our family have lunch or dinner before or after movie because the location is inside the mall on ground level. Our boy love the vegan cunfun he ate two servings!!! The staff is very helpful and polite even at cashier. During Chinese New Year they let you take angpao with gift to take home.

This is the edited review based on today visit March 14...we come here often almost once a week. Disappointed about the staff taking our order drink wrong and insisted that I was the one who made mistake because she has repeated the order. She didn't want to replace the drink but eventually another staff took care of the problem. Originally I ordered the drink without a straw but the replaced drink came with a straw, this shows that the staff didn't really take good care of their customers. I was going to give them full stars but I've...