Wiji Indonesia — Restaurant in Denpasar Timur

"Delightful Culinary Experience with Room for Service Improvement"

I recently had the pleasure of dining at wiji restaurant, and I must say that the experience was a mix of culinary delight and a few minor hiccups with the service. Here's a detailed review of my visit. Upon entering the restaurant, I was immediately captivated by the charming and inviting ambience. The tastefully decorated interior, soft lighting, and soothing background music created a cozy and relaxed atmosphere. The attention to detail in the decor truly added to the overall dining experience. Moving on to the highlight of the evening—THE FOOD. The menu boasted an impressive selection of dishes, each with its own unique twist and flavors.I particularly enjoyed the Gurami goreng with aneka sambal, which was a delightful fusion of flavors that left me wanting more. However, I must address the one aspect that could use some improvement—THE SERVICE. While the staff members were polite and knowledgeable about the menu, there were a few instances where the service fell short. The waitstaff seemed overwhelmed at times, resulting in longer waiting periods between courses and delays in drink refills. Additionally, there were a couple of occasions when our requests for additional condiments or modifications to our order were overlooked. These small oversights had a minor impact on an otherwise wonderful evening. The Conclusion : The restaurant offers delicious food and a charming ambience, but the service could use improvement. The flavors were exceptional, and the presentation was impressive. However, there were delays and oversights in the service, impacting the overall experience. With better attention to customer needs and timeliness, this restaurant has the potential to be...

Lokasi: Restoran ini berada di jalan utama Hang Tuah, Renon—area strategis dan ramai di Denpasar. Baliho besar dan mencolok menjadikan lokasi mudah ditemukan. Terletak di sisi jalan dengan lalu lintas tinggi, restoran ini terlihat jelas dari dua arah.

Alasan: Letak yang strategis dan penanda visual yang kuat meningkatkan visibilitas usaha F&B.

Penjelasan: Kemudahan akses memberi keunggulan kompetitif karena mengurangi hambatan dalam menemukan lokasi.

Parkir & Penyambutan: Area parkir luas dengan petugas yang sigap dan sopan. Begitu turun, tamu langsung disambut ramah dan diarahkan ke tempat duduk serta diberikan menu.

Alasan: Kesan pertama krusial dalam bisnis restoran.

Penjelasan: Frontliner menunjukkan pelatihan yang baik dan komitmen pada kualitas pelayanan.

Layout & Area Makan: Tersedia area indoor ber-AC dan outdoor semi-terbuka. Meja tertata rapi, namun area outdoor terasa panas karena tak ada kipas atau pendingin.

Saran: Pasang kipas angin berdiri atau ceiling fan.

Alasan: Outdoor bisa menjadi kapasitas tambahan jika kenyamanan ditingkatkan.

Menu & Buku Menu: Menu sangat bervariasi, dari camilan ringan hingga minuman tradisional. Buku menu dilengkapi foto menarik, narasi bahan, tingkat kepedasan, dan tekstur.

Alasan: Pendekatan visual-naratif memudahkan pelanggan, terutama untuk menu yang belum familiar.

Rasa & Presentasi Makanan: Pempek: Tekstur empuk dan garing, rasa ikan kuat, kuah cuko seimbang, tapi porsi kecil. Mie Ayam Klasik: Porsi mengenyangkan, topping gurih-manis, tapi rasa manis dominan dan sambal kurang. Saran: Tersedia pilihan sambal dengan level pedas berbeda. Bandrek: Rempah kuat, menghangatkan. Es Kopi Mangkok: Porsi besar, kombinasi es krim, roti, puding, dan cincau, tidak terlalu manis.

Alasan: Plating menarik dan rasa konsisten menunjukkan komitmen terhadap kualitas dan diferensiasi.

Fasilitas Penunjang: Toilet bersih dan harum. Wastafel tersedia di beberapa titik. WiFi stabil, mendukung aktivitas kerja atau keluarga dengan anak.

Alasan: Fasilitas seperti ini memperkuat posisi restoran sebagai tempat ramah keluarga dan profesional.

Pelayanan: Pelayan ramah dan cukup cepat. Namun, saat ramai, manajemen rotasi meja kurang optimal—pengunjung solo yang memesan sedikit tetap duduk lama.

Saran: Perlu SOP terkait minimum order atau durasi duduk saat jam sibuk.

Alasan: Ini membantu efisiensi kapasitas tanpa mengganggu kenyamanan.

Kebersihan & Kenyamanan: Area bersih dan meja segera dibersihkan. Area outdoor banyak nyamuk, tanpa pengharum ruangan atau alat pengusir serangga.

Saran: Gunakan kipas nyamuk, lampu UV, atau aromaterapi alami.

Harga: Harga sedikit di atas rata-rata. Menu ringan terkesan mahal untuk porsinya. Bila sudah termasuk pajak, masih wajar; jika belum, cukup mengejutkan.

Saran: Tampilkan harga net atau beri keterangan pajak yang jelas.

Suasana & Kegunaan: Tempat nyaman untuk arisan, lunch meeting, hingga family gathering. Tersedia area bermain anak dengan mainan.

Alasan: Fasilitas ini menambah nilai bagi keluarga yang mencari tempat bersih, nyaman, dan terkelola dengan baik.

Overall Experience: Wiji Indonesia menyuguhkan pengalaman kuliner lokal yang dikemas modern. Rasa otentik, suasana nyaman, dan pelayanan baik menjadikannya pilihan ideal. Jika area outdoor dan manajemen pengunjung dibenahi, restoran ini berpotensi besar jadi destinasi kuliner utama di...

If you are seat in indoor area you can hear what the other table talks due to they surrounded by glass wall. If you like quiet place, outdoor i think the perfect one. Their menu is indonesian. Good place to try indonesian various menu! Their satay is really good! The place is clean. They offer 10% disc for food if you post their food to your IG story. The staff is really nice. Their menu only in bahasa indonesia, fortunate is they also put the pictures so at least you can guess or you can use google translate 😆 ask the waitress also one of the option. The fried chicken rempah that i tried is not really good but the satay have a soft meat rather than the chicken. the portion is BIG! Thanks for the service! Sorry for 4 stars because i can't stand the noise in indoor area, at the time i visited was really sunny outside and crowded inside so i have no options i have to stay inside to avoid the heat. I'll comeback if i miss your...