Gyu-Kaku Lippo Mall Kemang — Restaurant in Jakarta

Service is really bad. They make people wait for too long! There’s already a big queue and lots of empty tables yet they still take forever to call the waiting list instead of prioritizing the obvious customer who’s already standing in front of the door. Once we are inside they take a longggg time to bring the order out. Pls fix your management and strategy. You're actually losing money if you keep making doing phone calls for people who will be late instead of taking the one who’s already there...

Hallo Team Management Resto, Tolong di tindak untuk kualitas SERVICE dan AMBIANCE, TRIYADI, APRIL, HILDA, saya kasih pengalaman yg sangat buruk tidak ramah, Dari awal datang, penjelasan menu seperti tidak niat berjualan ( APRIL & HILDA ) Tidak Ramah dan terlalu cuek dengan kesibukan masing masing sampe tidak melihat kalau kami sekeluarga sedang makan dan butuh service yg terbaik, Saya panggil beberapa kali tidak ada respon dan cuek sekali,,Dan kenapa saya tau nama mereka,, Karena saya lihat Mereka pakai Nama di bajunya,, Dan ( TRIYADI ) Yg menggunakan lengan panjang, Saya meminta pesanan Air putih saja untuk minum OBAT saja Lama sekali, HARGA dan SERVICE tidak sesuai harapan,, Tolong di Kasih peringatan untuk hal hal ini, Kami Makan bukan hanya Lapar, Tapi kami makan juga ingin dpt kualitas yg terbaik,, Tolong kualitas staffnya di lihat,, BAD...

The service was far below what we usually have in other branches of guy kaku. Seems supervisors were not there. Despite many follow ups out food was not served fully. We ordered 3 birthday 1 child buffets. Only 16 items out of 34 chosen were served. A totally below...