OU GU RI Resto — Restaurant in Jakarta

Can be better. That sums it up. The decor of this place is amazing. Really great. The pastry and cake selection is also amazing. I know when we were there this evening the place is about 90% full.

But cmon the waiters are running around like a chicken with the head cut off. Some of our orders were already done and ready to served. We can see it put on a tray behind us. There are 3 menus ready to serve but they just left it there on the tray with wheels.

We're sure that, that's our order because we order chicken katsu curry and chicken teriyaki with rice among other things. We know it by heart. But they just left it there for a good 10 minutes while waiting for other menus to complete perhaps? Because I don't see any reason why any restaurant want to just left the food sitting when it can be served right away

Well the food that they chose not to serve us is already not as hot as it should be when it reach our table. Its really disappointing because their curry actually tasted really good. Their teriyaki chicken is not the best I've ever tasted but its not bad by all means. Too bad its already not hot when we try.

The manager of this place (I only assume because he's wearing suits while others don't) when he wanna take the menus that is left on our table, he just take it away without saying anything like "can we please take the menu if you're done" or something like that. The menu is at the center of our table near my mother in law, its not like its already at the side of the table and nobody is looking at it anymore. so my mother in law is a bit shocked when he did that. Its impolite especially to older people.

Okay enough rantings. The food is actually more than okay. The cakes esp the bailey's tiramisu is also good enough you can go back here just to eat it.

But again service could be much better. So 4 stars on food, 5 stars for decor/ambience and 1 star for service equals 3.5 stars rating on Google Maps. Hopefully they can improve...

[Miskomunikasi yang sangat membahayakan kondisi medis, tidak mengakomodasi dietary reatrictions dan awalnya tidak ada itikad baik, harus membela diri disini, bukan masalah uangnya tapi kecewa sama pelayanannya]

Pesen gyoza pizza ternyata didaam keju ada raw egg nya, tidak ada informasi ataupun tulisan di menu ataupun keterangan foto, wajar jika customer ga tau. Telur bener-bener mentah ada di bawah keju mozarela, makanan bolak balik beberapa kali ke dapur dan meja kita dan tetep dateng raw dan saya lagi hamil smua org tau ga boleh makan mentah, akhirnya minta di cancel katanya gak bisa, tp akhirnya untung bisa di cancel setelah agak berdebat, sangat keberatan kalo tetap harus bayar dan awalnya pihak restoran tidak mau memberikan pertanggungjawaban apapun atas kesalahan ini.

Masalah udah resolved dan akhirnya makanan bisa di cancel karna kita jelasin kalo kita keberatan banget, tp tetap sangat ganjel sama kejadian ini. disini saya kira fair kalo kronologis lengkapnya dijelaskan karna kelihatannya juga server dan managernya agak ga lancar komunikasinya takutnya malah saya yang jadi salah, saya bukan customer yang tidak sopan dan ingin menjatuhkan tapi baru pertama kali mendapat masalah seperti ini dan sangat kecewa, dan menurut saya restoran sekelas Oguri dengan harga yang dibandrol SEHARUSNYA sudah sangat sanggup untuk MEMENTINGKAN DIETARY RESTRICTION CUSTOMER, apalagi dengan keadaan kesalahan komunikasi server yang fatal.

Kronologis :

1. Waktu pesan server gak bilang kalo ada raw egg nya, di menu pun tidak ada informasi ataupun foto [LETAK KESALAHAN 1]
2. Pesanan datang, saya makan 1 gigitan saya baru sadar ada raw egg, sudah termakan dan kaget sekali.
3. Panggil server, makanan diambil dikirim balik ke kitchen request di matengin tapi dengan kondisi 1 pcs yang sudah digigit gak ditaruh balik ke piring yang di kirim balik ke kitchen karena sudah digigit, server bilang IYA BISA DIMATENGIN (maksud kita biar piring yang di angetin masuk dapur lg gak jorok ada bekas mknan, malah di akhir jadi alibi sama restonga gaboleh cancel karna sudah dimakan katanya) [LETAK KESALAHAN 2]
4. Server datang kembali, bawa makanan tersebut dan bilang "itu keju bukan telur, kalo dimatengin gosong" disini letak kesalahan besar nya sih, kalo awam dan percaya-percaya aja sangat membahayakan kesehatan ibu dan bayi [LETAK KESALAHAN FATAL]
5. suami saya yakin itu telur mentah, kita panggil server lg untuk minta dimatengin, piring di ambil tanpa omongan apapun dan ga ada konfirmasi apa apa
6. makanan datang lagi kondisinya sama, dibawah keju ada telor puyuh mentahnya, di cek dengan cara dibuka kejunya
7. Panggil server lagi kita minta cancel karena makanan sudah bolak balik, tidak bisa dimatengin, makanan diambil tanpa omongan apapun
8. piring kembali lagi, makanan datang sengan kondisi sudah tidak layak rupanya karena tadi kejunya sudah dibuka untuk mengecek telur, dqn diangetin lagi sama restorannya entah gimana caranya, setelah itu kita tegaskan kembali kalau tadi sudah minta cancel bukan minta di angetin lagi, jangan dibalikin ke meja lg. Makanan dibawa lagi
9. Manager dateng bawa piring makanan tadi dan menegaskan kalau makanan tidak bisa di cancel dengan alasan sudah dimakan dan memang standardnya begitu ga bisa diganti.

Ini bukan masalah besar buat orang yang tidak mempunyai medical condition khusus tapi untuk kasus tadi adalah miskomunikasi fatal untuk keadaan saya. Keadaan kemarin juga kita sedang meeting jadi bolakbaliknya karyawan tanpa komunikasi yang jelas mengganggu sekali, server pertama yang menginformasikan kalau itu keju bukan telur bilang "temen saya tuh kak yang...

Right upon entering the establishment :

EXTREMELY BAD SERVICE with totally different treatment towards those so called "influencers" and common guests. I guess they forgot that most of the guests who will come daily are the folks living nearby PIK.

As a fan of Japanese food and as a PIK citizen, im always curious to new Japanese place around here. The exterior and interior of this place is quite eye catching, thus, on one fine evening stroll, im curious to try this place. However, as a "Japanese" restaurant, most of the "Japanese" food we ordered were out of stock. Even the salmon sashimi is out of stock! How do you have the audacity to claim yourself as a Japanese cafe when most of the Japanese food were out of stock!

I'm truly saddened by this experience and i hope nobody will ever get treated like this again. Totally...