McDonald's Graha Famili — Restaurant in Surabaya

As usual McD, but this place is better than other McD, I believe since they located in higher class society, everything better.

Parking lot is appropriate but most of the time, no empty spot. They got this parking manager person that will help you to park your vehicle.

Dinning room quite huge. Easily can manage a around 80+ people I believe. What I like the best is the cleanliness, top notch, compared with McD located near my home, is like heaven and earth.

Service is good, even better. This review written in the time McD applied new way to order food via touch screen computerized panel. They got 1 dedicated person to help costumers to use this new technology.

What need to be improve is what to do next after you got your order collected. Sometimes that dedicated person occupied to teach other costumer and the other left puzzled how and where to pay their food since there is no sign or poster to be read or any kind of information what to do next.

Food as usual is good, served quick...

Karena saya memang membatasi makanan fast food utk keluarga, jadi sudah lama banget ga makan di McD. Setahun lebih ada. Semalam karena anak kepingin banget, sy pikir ya sudahlah gpp sesekali.

Saya order Paket Panas Large & Spagetti. Diberi struk dan No Antrian. Kata mas nya, nanti makanan akan diantarkan ke meja.

Saat menunggu, ada karyawan yg menabrak kursi kosong di sebelah sy, sampai kaget sy.. 😣 Dan beliau berjalan terus tanpa permintaan maaf, tanpa merasa bersalah, tanpa membetulkan kembali posisi kursi, bahkan menolehpun tidak🙈

Setelah menunggu 20 menit lebih, dan pelanggan setelah sy sdh diantarkan pesanannya, bertanyalah sy ke kasir. Dan ternyata pesanan sy sdh duduk manis di meja kasir, entah sejak kapan sdh siap dsana. 😂😂 Sampai sy pun bertanya sekali lagi kpd bapak kasir, "Maaf, pak, krn sy sdh lama tdk dine in dsini, pesanan ini betul akan diantar ke meja atau sy yg hrs mengecek ke kasir ya?" Dan beliau menjawab bahwa mmg akan diantar ke meja, memohon maaf krn petugas yg mengantar blm sempat dan beliau sendiri yg membantu membawakannya ke meja saya. Salut, pak 🙏

Saat akan menyantap makanan, kami sekeluarga terbiasa menggunakan sendok garpu. Dan sejauh pengalaman saya dine in di resto fast food, pelanggan dapat meminta tambahan sendok garpu, atau saus tomat dll yg belum tersedia. Saya ke kasir, dan dsana ada ibu petugas kasir lainnya. Saya meminta tambahan sendok garpu dg sopan kpd beliau. Meskipun tetap mengambilkan sendok, Beliau menjawab dg ketus dan mengomel bhw sendok yg tersedia ini utk es krim, bukan utk makan nasi, kalau makan nasi pakai tangan. Ya ampun, baru kali ini sy meminta sendok saja sampai ditambahi omelan 🙈🙈🙈 Kalau toh pun model sendok ini utk es krim, sy tdk mempermasalahkannya kok kalau sy pakai utk makan nasi. Dan juga ga perlu ngomel² juga kali.. Beda banget dg resto fast food sebelah.

Ampun sudah pengalaman kmrn. Kapok sy ke McD lagi. Karyawannya muka jutek, ga ada senyum (kecuali bapak kasir itu), pelayanannya parah. Belum lg kebersihan wastafelnya. Ada helai rambut yg dilihat dari bentuknya tdk sewajarnya ada di wastafel, bertengger di bagian depan wastafel. Kalau rambut model ini ada di kamar mandi, masih maklum, tp ini di wastafel!! 😖😖 (Mgkn lap yg dipakai utk membersihkan k.mandi dipakai juga di wastafel) Kebetulan sy ga bawa HP saat mau cuci tangan, kalau bawa sdh sy foto itu rambut.

Tolong manajemen McD Graha dapat memperbaiki kualitas...

They're just add some improvement to new concept restaurant. The big different was on the ordering concept that use touch screen interface and you had to selforder and selfcheckout. You can also customize your order with the touch screen menu. On the other way if you're looking for late night snack, McD would be the best choice because lot of them serving 24/7. But maybe you'll get another experience if you are order late night food in this place because sometimes I found the rice was cold, the egg was cold, the fried chicken maybe was double fried. The point was the foods doesn't really fresh from the oven when you're order at late night...