My Kopi-O! - Ciputra World — Restaurant in Surabaya

My Kopi-O!'s favourite dish is Chicken Thyme steak. I always bought this dish when I dine in to any My Kopi-O branch.

Unfortunately, this particular branch has no appropriate knife utensils for steaks dish unlike other My Kopi-O branches. They only have bread knife according to the staff there. Might as well ask their customers to eat their steaks whole. It is unprofessional and inappropriate for such high price restaurant branch. Very disappointing. How hard it is purchase steak knives? I literally had to ask the staff to cut all my steak dishes that my family ordered.

Next time, I will make sure to bring my own steak knives, or maybe I should just go to a...

Food was nice here. I’ve had better but for a chain outlet, i could say they hold well on their own. Even came back the next day to takeaway for my friend’s family. Food was also delivered in a timely manner. Traditional indonesian, korean and chinese cuisine are available. The coffee is good there.

Service staff was impeccable. The waiting staff were cheerful when interacting with us. The kitchen/behind the counter staff was on the ball, focused on their duty. In particular, our server, Iif, was patient and all smiles with me and friend’s questions about the food and provided honest recommendations.

Would come again if i was in the city as it was a pleasant...

Hari ini lunch di My Kopi O Ciputra World, ekspektasi dengan harga yg lumayan gak murah bakalan dpt kualitas yg ok. (My Kopi O yg di Solo top banget makanannya semua). Awal datang pesanan minuman cepat sekali dan ok, keluar makanan saya (pesanan suami belum keluar). Chicken chop sepintas dilihat ok, makan bbrp potong mulai kelihatan kok ayamnya warna pink. Makin ketengah makin kelihatan deh kalau ayam belum matang. Masih merah dong, kalau dilanjut bisa jadi sakit deh makan ayam gak mateng 😅. Akhirnya komplain ke pegawainya, dibawa deh makanan saya. Sampe sini pesanan suami masih juga belum keluar. Dan pegawainya balik minta maaf katanya karena tepung terlalu tebal jadi ayam masih belum matang sepenuhnya. Mau diganti free tapi saya udah males makan apalagi setelah ini jadwal mau nonton jadi saya tolak. Akhirnya pesanan suami datang nasi lemak dan ok ayam matang sempurna rasa ok meski lama keluarnya. Pas kita mau pulang dan minta nota utk bayar mbak nya datang bilang kalau semua pesanan kita free tdk usah dibayar karena pihak my kopi o sdh mengecewakan pelanggan. Saya ngotot tetap mau bayar pesanan yg sdh kita makan dan minuman. Tapi pihak My kopi o juga tetap tdk mau dibayar. Stlh 3x saya berusaha bayar mereka tetap tdk mau akhirnya kita hanya bisa berterima kasih atas pelayanan yg diberikan. Harusnya bisa bintang 5 ya andai ayam masaknya ok. Semoga kedepannya lebih diperhatikan lagi kualitas masakannya. Review ini bukan utk menjatuhkan ya tapi lbh utk membangun kualitas yg diberikan...