We went here for New Years 2022, and had the hands down worst restaurant experience of my life. It took 30 minutes for anyone to speak to us after we sat down. We ordered shots and cocktails. 40 minutes later I still didn’t have a drink. I told the waitress and she literally rolled her eyes at me. 1 hour after we ordered 5 of 6 of us at the table had drinks and I was still waiting for mine. The shots never came.

We finally ordered dinner an hour after being seated. About an hour later, after midnight, they came back told us there had been a kitchen fire so they couldn’t serve us any food. I understand unexpected events happen, but the kitchen fire occurred an hour before they took our order so they clearly knew this before they took our. Also the kitchen should and should have no impact on the bar times, or attitude of the staff.

At the end of the night they charged us for everything, including the food items we never received, and they were supremely rude when we asked them to take these items off.

I have called the restaurant 3 times since then and been told a manager would call me back, but they have yet to do so over a week later. I would expect a refund, not an overcharge, after such a dreadful experience.

I will never return to a place who treats their customers with such a complete lack of respect, and would encourage anyone reading this review to skip this and go anywhere else in Jaffa.