Bagni Santa Chiara

Bad experience. I’d say in perfect Ligurian and Genovese style, judging by what we experienced during our holiday: a lack of customer care, non-existent services for prices that are always above average with low quality food.

Moreover…If you aggressively confront your customers because they didn’t realise the shower wasn’t free, and despite they, mortified, immediately apologetic offer to pay, you persist in verbally attacking them and treating them as if they were thieves or dishonest individuals trying to cheat you… Well, you can be certain you’re not giving your establishment a good reputation! Let's try to clear things up, we took full responsibility without complaint for not having paid the shower and entrance fee, and we promptly rectified the situation with courtesy. Goes without saying that we paid the 5 euros per person for the entrance and the shower, but then we left after being verbally attacked.

We would suggest to brush up on the good manners required for this job, and better clarify which area falls under their concession and which is free to the public before attacking tourists and customers.

the place should definitely...

A truly magical place that would surely be overrun if it weren't relatively difficult to reach. It's incredible to find such a gem so close to Genoa and Boccadasse. Here, I could easily lose track of time and space and always felt very welcome. Overall, I have been there about 3-4 times and each time, I met very helpful, hospitable, and empathetic people in the owner and her employee. I would love to return someday with even better weather and even...

Unprofessionelle und aggressive Pächterin. Ein Besitzerwechsel wäre mehr als angebracht… Schade um den schönen Ort. 👎🏼👎🏼

Zur Antwort von der Inhaberin:

Das ist eine unverfrorene Anschuldigung und eine sehr einfältige Annahme: Wäre ich nochmals dorthin gegangen, wenn ich absichtlich die Zeche hätte prellen wollen?

Diese Aussage ist pure Boshaftigkeit oder sie verwechseln uns ganz einfach. In jedem Fall ist das keine Art und Weise, wie man mit seinen Gästen umgeht und es rechtfertigt ihr aggressives Verhalten gegenüber uns in keiner Weise.

Alla risposta del proprietario:

Si tratta di un'accusa palese e di una supposizione molto semplicistica: sarei andato di nuovo lì se avessi voluto imbrogliare deliberatamente?

Questa affermazione è pura malizia o semplicemente ci stanno confondendo. In ogni caso, non è questo il modo di trattare gli ospiti e non giustifica in alcun modo il loro comportamento aggressivo nei nostri confronti.

To the answer from the owner:

This is a blatant accusation and a very simple-minded assumption: would I have gone there again if I had intentionally wanted to bounce the bill?

This statement is pure malice or they are simply confusing us. In any case, this is no way to treat your guests and it does not justify your aggressive behavior towards...