Bar Gelateria Leon d'Oro — Restaurant in Comun General de Fascia

We entered and were greeted by a very nice young woman. Sat down outside by the tables and wanted to order coffee, tea and ice creams for two. However the waitress was as rude as they come. Not sure what her problem was but she had a bad attitude! She didn’t say hello just threw (not lay down on the table but literally threw) a menu card on the table and left. Moments later, I signaled her, because there was two of us and I wanted to have a second menu card. She saw me but ignored me. Another minute later, I called her and she simply walked by, there was a total of 3 other tables with guests.

Bottom line, bad service, terrible attitude by the waitress not worth our time or money. We stood up and left. I suggest management has a word with her and provides her with remedial training so she can learn how to properly welcome guest and make them feel comfortable. She actually really upset us.

We were at the establishment on September 4 around 14:30.

Good luck with your business. If this was my place I would have fired her on the spot. Those kind of employees cost a business serious money.

THIS IS MY EDIT AFTER THE OWNER RESPONDED:

You bet this happened today at your place. I wrote the review immediately after we walked out. I just now confirmed again that I did not accidentally pick the wrong restaurant and I do not. You were not present on the patio when this happened. The patio right by the river to the right of the building when you stand in front of Gelateria Leon d’Oro.

Rather than denying what you obviously have not witnessed, your time would have been better spent apologizing for the rude and unwelcome experience we had at your establishment.

So let’s be VERY clear. This happened TODAY at your place GELATERIA LEON D’ORO....

I visited Gelateria Leon d‘Oro today September 4 together with my husband PB (See review below) around 14:30.

What my husband described about the rude attitude of the waitress is absolutely correct. (See below review of PB). The owner responded by denying this ever happened. Is this how you try to solve the issue? By pretending this did not happen at your establishment today? It only highlights the carelessness that we experienced by your waitress today. The girl behind the counter was very nice, but the one serving on the patio even rolled her eyes because it took us maybe 30 seconds to decide where we would like to sit. She was impatient and rude. That’s why we left. This behavior does not deserve our business.

If you choose to respond to my post, please try it with the proper understanding and an apology. Because if you do not, it only strengthens what we described in our reviews. A bad and unapologetic attitude. If you as the owner are like that, it’s no wonder this trickles down to...

I was absolutely horrified by the ice cream I had at this little cafe in Poza Di Fassa. The artificial flavoring and synthetic color completely ruined the experience. It tasted more like chemicals than anything remotely close to natural ingredients. The vibrant hues, so far from any authentic fruit or chocolate, felt fake and unappetizing. I came to Italy expecting indulgence in fresh, authentic flavors, but instead, I was left feeling disgusted by how commercialized and artificial the whole thing was. It was a far cry from the rich, genuine gelato I...