Gustá Sicily Restaurant and Burger — Restaurant in Giardini-Naxos

After nearly 50 minutes of waiting, what I got were two sad, plain-looking meat patties (fried, not grilled), drenched in oily pesto, with a random mozzarella ball on the side. No bun. No burger. Nothing.

When I asked the server why it wasn’t in a bun, he showed us a completely different menu and said we had ordered from the “unique dishes.” and this is "a plain burger" as he framed it. We’d never even seen that there is another menu which is specifically for burgers and in the menu we were given is not clear that you are not actually ordering a burger (it literally says there double burger). We tried to explain, but he didn’t get it — major language issues. He only seemed to understand toward the end, but by then the damage was done.

Very low-quality meat and mozzarella, confused service, and a dish that honestly looked like a joke. This was hands down the saddest food I’ve ever been served.

We came here thinking we’d get a good burger since that’s what the place is known for. I ordered a double burger expecting, well, an actual burger — with a bun, sauces, pesto, mozzarella, the works.

Adding a reply to the owner's comment:

We came for the first time. Your waiter didn’t understand us when we complained, and no one explained that there were different menus. We were handed one menu and ordered from it — simple as that. If food is going to take nearly an hour, it’s common sense to warn customers. You didn’t. The place wasn’t even full, so what’s the excuse?

Also, your own menu clearly states that many items are frozen. There’s no need to get defensive about it — just own it. We’re not making anything up.

You’re in the hospitality business, and instead of owning the mistake and acknowledging a poor experience, you’re arguing and deflecting. That says everything.

I’ve had burgers all over the world, and this was honestly one of the worst — drowning in oil, low-quality meat and cheese, and nothing like what was described. I regret I ate half of it as I had stomach...

Absolutely terrible service- waited almost an hour for food. Major miscommunication- we were never asked what kind of menu we want- hey it’s our first time , we did not even know there are different menus and that there are different options!! Waiting for almost an hour and then getting not even substandard food and no decency , avoid this place !

Edit: as you’ll see the response of the restaurant, they are rude, disrespectful and defensive- doesn’t know how to speak to customers! He is getting personal! . we waited an hour till 10:30 pm, of course we will eat what we are paying for! 10 euros for my food :) it’s cute that you think you’re a fancy place but for 10 bucks a dish, hate to break it to you but you’re not! Learn how to speak to your customers- you’re in the...

Ho pranzato in questo locale oggi. Locale vuoto, ordinato alle 13:18 pranzato alle 13:45. Ordino una coca 0, petto di pollo arrostito e melanzane arrostite tutto non condito da mia esplicita richiesta. Nemmeno una tovaglietta tutto sul tavolo da premettere. Mi arriva petto di pollo arrostito, melanzane fritte e ripassate in piastra e ½ litro d'olio e sale nel piatto. (Se un cliente chiede non condito se lo condisce personalmente) Prezzo €8 prezzo corretto se mi fosse stato portato il prodotto da me ordinato. Se non avete qualcosa è meglio dirlo anziché improvvisare e soprattutto quando vi fanno notare una cosa PALESE (vedi video e foto allegate delle melanzane) non peccare di presunzione "no ma non è così" di...