We recently visited this Italian restaurant, and at first, the dining experience was very enjoyable. The staff were very friendly, spoke fluent English, and always checked to make sure our needs were met. We particularly enjoyed the local appetizers and pastaâboth were excellent, and the prices were very reasonable.
However, we ordered a set menu for 25âŹ, which was stated on the menu to include Primo (two kinds of pasta) and the "EntrecĂ´te alla grigliaâ. But we didnât receive the EntrecĂ´te at allâŚ
After finishing the meal, we asked the waiter why the EntrecĂ´te wasnât served, and he told us that the set menu only included Primo, no EntrecĂ´te. (Apparently, the menu list it clearly it is with the âEntrecĂ´teââŚ)We actually didnât receive the caffè from the menu set either but we donât mind this anymore, what happened already left us feeling very disappointed, even somewhat cheated.
For a restaurant being family-owned, this lack of clarity was a significant letdown for us. We originally had a very high impression of the restaurantâs food and service,( we really liked it at the beginningâŚ) but this experience made us feel like our trust was misplaced. We hope this was just a misunderstanding.
Very sad unfortunately. Was supposed to be a perfect dinnerâŚ.
**17.11.24 Update:
Thank you for your prompt response and for acknowledging the issue. We appreciate your honesty and explanation. While we understand that unusual circumstances can happen, we still felt misled as customers, as the restaurant only offered this one set menu, and this was particularly puzzling since we had already received the appetizers and first course, yet the second course is missingâŚ
Unfortunately, we do not live nearby, so we wonât be able to return in the near future. However, we hope that this feedback helps improve communication between the kitchen and service team to avoid similar situations in the future.
Despite this experience, we enjoyed the food and the friendly service. We also appreciate your willingness to address the issue, and we wish you all the best...
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