We went to the restaurant this evening but not in a large group. We are an American couple and we are staying in the immediate area. When we saw the setting and reviews of the restaurant, we were very excited. We came around 6pm and were the only guests. The waiter, an older guy, was VERY unfriendly. We weren't sure whether the restaurant was even open or if it was closed for a group since many tables inside and out were set in a very formal setting. The waiter mumbled something to himself and reluctantly gestured us to a table on the outside. He brought the menu and right away I ordered sparkling water, trying my very best with the tiny bit of Italian I speak. I asked for lemon for the water. He gestured NO lemon. He clearly heard us speak English but brought an Italian menu. NO HELP or asked anyone to assist in translating. It took my husband a little while to understand the menu a little bit, so we didn't order within 5 minutes. The waiter came back and when we weren't ready, rolled his eyes, started saying something in Italian and left. I ordered Bruchetta with gorgonzola and smoked ham, I pointed to it. He came back with regular bruschetta. I ordered a pizza Capriosa and my husband ordered a dish what we thought was tagliatelle with chicken. My pizza came in a timely manner but my husband's dish came about 15 minutes later. It was a bare piece of chicken with 3 lemon slices on it... NOTHING ELSE. Mind you he told us earlier they had no lemon!!!!!!! Next, a group of about 30-40 English speaking guests came to the restaurant. Service for them was PRONTO. When I asked the waiter why he wouldn't have given us an English speaking menu, he excused himself by saying sorry and continuously speaking in Italian.

This was by far the MOST poor customer service we received ANYWHERE and we travel a lot. The worst of it all, it felt like he was punishing us for not speaking Italian. I speak 3 languages fairly fluent but unfortunately Italian isn't one of them.