Chef Express Bar & Snack — Restaurant in Rome

I understand that working in an airport can be stressful and overwhelming, but that is no excuse to treat customers horribly. Today I was waiting in line to purchase a water bottle. There was one line for two cashiers. When it was my turn to order, I stepped forward to the cashier on my right and was met with a bald man with glasses. He spoke to me aggressively and then spoke to a woman further down from me. They started to speak in Italian, which I am not perfectly fluent in, but I got the message. He and the woman were saying very cruel things about me. He said that I "cut" in line when I clearly did not. I was in line just like all the other customers and the woman he was speaking to was about a good 8 feet behind me. If she was in line, I had no idea. The man then gestured with his hand to his head as if he would have liked to pull my hair. I was very offended and hurt by his actions. I do not...

Ordered a toasted chicken sandwich. They toasted it, but the chicken was ice COLD. In addition, the employee lady has a poor attitude. When ordering, I inquired about the combo meal, because the prices are not shown... but she said it is "not possible" cause she already rang up the sandwich alone. She then proceeded to grab my card from my hand and agressively proceed with the transaction without letting me get the combo meal. Bad food, poor service,...

As an American traveling thru Italy I was absolutely blown away by the Chef's Express. Each one we stopped at was unique and the food offerings were amazing. When asked by one of our hosts, what did I like most about where we visited, I replied "the chef's express"! they have everything lol.. Venice...