Sole — Restaurant in Turin

Something absolutely unacceptable happened. A student touched the glass of the food fridge, and instead of handling it with the slightest bit of decency, one of the staff members decided not to let us sit there anymore and and after asking why and trying to justify the situation he lost control completely. He screamed at us and swore.

He was aggressive, violent in tone, and clearly meant to humiliate and intimidate. He treated us with zero respect, You don’t talk to people this way, let alone students you’re being paid to serve.

And honestly, The rest of the staff are no better, constantly ANNOYED, COLD, and acting like we are a burden for simply existing in the space. You’ve turned something meant to support students into a hostile, toxic environment. Huge disappointment.

Update in response to the owner’s reply: I understand that in situations like this, each side will have their own perspective on what happened, and it is natural to want to defend one’s own actions. However, there is a difference between defending yourself and altering the story in ways that do not reflect the reality of events.

I have read your explanation and can acknowledge your point of view, even if I strongly disagree with the way it is being presented. My review was never about denying that rules exist, but about the manner in which those rules were enforced.

I believe we have both expressed our views clearly, and it is time to move on from this, the chapter is closed I just will leave you with one question: what about all the other reviews left by different people over time, each describing the same pattern of disrespectful behaviour from your staff? Can they all be dismissed as mere accidents or misunderstandings as well? can all of them truly be mistaken? Sometimes the pattern itself speaks louder than any...

A ora di pranzo non venite cercando di bere qualcosa e sedervi perché mi é stata tolta la sedia in favore di uno che doveva mangiare. Il fatto é che quando ho chiesto spiegazioni il proprietario e i lavoratori mi hanno urlato contro, nonostante cercassi di comunicare e chiarire tranquillamente. E no, il gestore del locale non é giustificato ne giustificabile in quanto viola chiaramente art 187 del T.U.P.S.

Edit(modifico la risposta in seguito alla sua risposta). Prima di tutto la ringrazio per la risposta. Un po' meno, invece per le velate minacce per "diffamazione". Fatto sta che non ho diffamato nessuno, ho semplicemente descritto la situazione in cui mi sono trovato. Ci tengo a precisare delle bugie che mi ha detto durante la risposta: Non ho sfilato una sedia a nessuno bensi mi sono seduto accanto a le mie due amiche che erano sedute che aspettavano di mangiare, guardando il telefono e procinto di andare a fare la mia consumazione. A dirla tutta avrei anche lasciato tranquillamente la sedia al ragazzo, il fatto è che mi è stato detto con una tale arroganza e mancanza di giustificazioni e con frasi del tutto insensate come: "rispetto per i lavoratori" ma "vai via" "questo lo dici a tuo fratello" quando chiedevo solo una semplice giustificazione e chiarificazione di intenti. Mi auguro che abbia compreso la...

I had a very bad experience in this place. very bad customer service. for ordering the food we had to try to make eye contact with the waitress for 15 minutes, and she was even avoiding to look at us. the food was bad and the place is super small with so many tables compared to the...